People’s Daily Online 188bet best bookmaker 3·15 Complaint Platform (hereinafter referred to as the “Platform”) February 2019 188bet best bookmaker Complaint Public Opinion Report was released today，The platform received a total of 77 valid complaints in February，22 complaints involving various provinces，55 complaints involving online travel companies (hereinafter referred to as "OTAs")，Accounting for 70% of the total complaints，Among them，The problem of untimely update of flight information on online travel platforms has become a new hot spot for complaints this month。

Data display，OTA，The complaint involves Qunar.com、Tuniu、Ctrip、Flying Pig、Tongcheng、Mafengwo and other 6 online travel platforms，Among them，Most 188bet best bookmaker involving Qunar.com，34 items in total；Travel 188bet best bookmaker in various provinces，Involving Beijing、Shanghai、Chongqing、Heilongjiang、Jiangsu、Zhejiang、Hubei、Hunan、Guangdong、Guangxi、Sichuan、Yunnan、13 provinces and municipalities including Shaanxi，Among them，Yunnan、Sichuan ranks among the top in terms of 188bet best bookmaker。As of now，The comprehensive response rate of the platform in February was 74%，The average processing time for each complaint is 3.95 days，Help netizens recover 153000 travel losses.53 yuan。

February is the Spring Festival holiday，Therefore, travel 188bet best bookmaker related to the Spring Festival are more concentrated。Among them，Involving aviation、Travel agency、The hotel has more 188bet best bookmaker，According to platform statistics, the proportion is 32% respectively、29%、25%，The second is 188bet best bookmaker from scenic spots、Traffic 188bet best bookmaker、Tour guide complaint。

In aviation，The issue of OTA’s inability to update flight 188bet best bookmaker and notify passengers in a timely manner has become a hot spot for complaints this month。Mr. Wang complained to the platform，After successfully selecting seats on Qunar.com，The official APP did not generate boarding 188bet best bookmaker and QR code，As a result, Mr. Wang failed to board the plane within the valid time，Loss amount reaches 1,000 yuan。To this，Official reply from Qunar.com: “The consumer who called back said that he would not provide any 188bet best bookmaker and would not cooperate with the coordination to handle the hangup，Negotiation failed。"But Mr. Wang told reporters，Qunar.com called him three times，Each negotiation takes more than 1 hour，But the matter is still not resolved。“Different customer service every time，I don’t want to waste time on ‘wheel wars’ anymore。”

By sorting out the cases，Reporters found that the problem of untimely updates of OTA flight information occurs not only on one OTA platform。Ms. Si complained to the People’s Daily Online 188bet best bookmaker 3·15 Complaint Platform，Saying that he ordered a group tour to Xiamen on Tuniu.com，Clearly inform the flight information on January 23 in the departure notice，Ms. Si asked for leave from the company and her child’s supplementary school in advance，After applying for the boarding pass, I discovered that the flight took off not at 17:00 but at 21:05。Ms. Si learned after consulting China Eastern Airlines，This flight issued an announcement to adjust the flight time as early as January 17，Tuniu did not notify tourists in time。Afterwards，Ms. Si recovered 800 yuan lost due to leave from Tuniu through People’s Daily Online Travel 3·15 Complaint Platform。

To this，Yang Yanfeng, Director of the Online 188bet best bookmaker Research Center of Beijing Union University thinks，As long as the OTA platform provides online ticket booking、Online seat selection and other products，There is an obligation to notify consumers of product changes，Supporting services should maintain consistency。

For this type of complaint，The reporter consulted several airlines，Hainan Airlines、Statements from China Eastern Airlines and other airlines，If consumers book tickets on the OTA platform，Ticketing 188bet best bookmaker and flight 188bet best bookmaker should be notified by the OTA platform，Therefore, consumers should report the situation to OTA，File a claim for rights protection。Proposed by the airline，If you are not sure about the accuracy of flight 188bet best bookmaker，It is recommended that consumers use direct sales channels，Ru airline official website、Customer service hotline、APP to book tickets，Receive SMS notifications directly from airlines。

*Source of this article: People's Daily Online, author of this article: Li Yi，Original title: "There are many problems when traveling during the Spring Festival in February，Untimely update of OTA flight 188bet best bookmaker has become a new hotspot for complaints》.