April 14，The Beijing Municipal Bureau of Culture and 188bet online sports betting announced the "Working Situation on Complaints about 188bet online sports betting Service Quality in Beijing in the First Quarter of 2020" (hereinafter referred to as the "Working Situation") display，Affected by the COVID-19 epidemic in the first quarter，Complaints about travel group cancellations and refunds increased sharply，Received a total of 5542 travel complaints，5482 complaints involving travel agencies，Accounting for 99%、14 complaints about scenic spots、14 complaints about star-rated hotels、30 complaints from social hotels、2 complaints from folk village households、0 complaints about "one-day tour"。

As understood，First Quarter，Beijing 188bet online sports betting complaints are concentrated on travel agencies，At the same time，To the scenic spot、Star hotel、The proportion of complaints from social hotels and folk village households is less than 1%。After the epidemic，Travel agencies have suspended group travel and "air tickets + hotel" business operations，Some scenic spots and attractions are temporarily closed，Resulting in a surge in disputes over cancellations and refunds，Travel agencies have also become the focus of complaints。

Look at the details，The Quality Supervision Office of the Municipal Culture and 188bet online sports betting Bureau received a total of 5,496 188bet online sports betting complaints of various types in the first quarter，Among them，Communicate by phone、Resolved 2291 complaints on the front end through policy answers and other methods；Further follow up and mediate 3191 travel agency complaints，four、14 complaints about five-star hotels。Currently, 2538 188bet online sports betting complaints have been followed up and mediated，Case closure rate 80%，Among them: 1,900 cases in which tourists and 188bet online sports betting companies reached settlements，638 cases in which mediation was terminated。The total amount of travel complaints and claims is 18,146,668 yuan，Involving 7614 tourists；In the first quarter of 2020, the Quality Supervision Office of the Municipal Culture and 188bet online sports betting Bureau transferred a total of 46 188bet online sports betting complaints of various types to the district-level 188bet online sports betting department，Including 14 complaints from scenic spots，30 complaints from social hotels (affected by the epidemic，There has been a significant increase in hotel cancellation issues or refusal of tourists to check in)，2 complaints from folk village households；Currently 44 cases have been closed；Among 14 scenic spot complaints transferred to district-level 188bet online sports betting departments in the first quarter of 2020，Total 10 cases involving service quality issues；3 cases involving charging issues；1 environmental issue。The number of complaints in scenic spots has dropped significantly compared with the same period last year，Related to the reduction of travel due to epidemic prevention and control and the suspension of business in scenic spots。

Also，"Working Situation" also proposed，188bet online sports betting operators should comply with various guidelines to carry out business activities，Tourists should arrange their travel activities carefully and reasonably。The impact of the epidemic is still ongoing，The disputes caused by this will constitute the main dispute between tourists and travel agencies for a period of time。To better resolve disputes，Tourists and travel agencies should keep appropriate evidence to support their claims，And adhere to the position of resolving disputes in accordance with the law。

*Source of this 188bet online sports betting: Beijing Business Daily, author: Yang Hui，Original title：《Sudden increase in refunds for group cancellations. 99% of Beijing 188bet online sports betting complaints in the first quarter involved travel agencies》.