Message on March 15th，Affected by the new coronavirus epidemic，Tokyo Olympic Games postponed to July 2021。The Tokyo Olympic Organizing Committee also announced a refund plan at the end of October 2020，Specially stated，For foreign audiences who purchase tickets through ticket agents，You need to be responsible for the refund issue yourself。“Caesar Travel” is the official ticketing service agency and reception service provider of the Chinese Olympic Committee for the Tokyo Olympics，It is also the exclusive ticketing agency within the jurisdiction of the Chinese Olympic Committee。

Because of the postponement of the Olympic Games，In addition, the epidemic situation abroad is unclear，Many domestic consumers choose to refund their tickets。But I didn’t expect it，It is not easy to cancel Olympic tickets。Some consumers said that Caesar Travel asked to deduct more than 15% of their discount fees，But no specific details were given，Fee refund will be done in two installments。Some consumers applied for refunds from the beginning of 2020，No news until now... Why are there so many twists and turns in the normal refund process？

August 2019，Ms. Lu (pseudonym) from Guangxi purchased a package ticket for a 188bet app download table tennis competition in the Tokyo Olympics through Caesar Travel，Spent 4,600 yuan，Includes hotel and ticket fees。2020，After the Tokyo Olympic Organizing Committee announced the postponement of the Olympic Games，Due to time conflict with work schedule，Ms. Lu communicated with the sales consultant of Caesar Travel about the refund。Ms. Lu said: “No matter how I contact you, you won’t reply to my WeChat message，Call Caesar，I just found out that the sales consultant has resigned。Later, they changed me to another consultant，Said there will be results in December 2020，But she didn’t contact me in December。I will take the initiative to find her，The other party told me that Caesar needs to make a loss assessment，Because there is no way to cancel the hotel that Caesar booked for us，Tickets can be refunded，Amount like mine，690 yuan will be deducted，Equivalent to 15% of the contract amount。”

Ms. Lu told China Voice reporter，She proposed a refund nearly a year before she started her Olympics schedule，Let her bear 15% of the loss，And the refund time will be delayed until the end of December 2021，She thinks Caesar’s plan is unreasonable，The previously signed electronic contract was not executed。Ms. Lu said: "First，I don’t agree with its loss determination。Because the Olympic Committee has not yet said whether the Olympic Games will be canceled or spectators will not be allowed to enter，Not considered force majeure，I don’t need to make up for Caesar’s losses。Now I am unilaterally terminating the contract，In accordance with the contract，Caesar can only deduct up to 5% of my tour fee。Second，The other party will not refund my money until the end of December 2021，This time is too long，I can’t accept it。”

Ms. Peng (pseudonym) from Chengdu also encountered a similar situation。September 2019，She and her friends spent more than 30,000 yuan to buy a package ticket for the Tokyo Olympics。Ms. Peng told reporters，She and her friend will each lose 15%，They know people who have lost up to 50%。Ms. Peng said: “Everyone has different proportions，Our ratio is good，About more than 1,700 yuan/person，Equivalent to 15%。But many people may have lost 20 to 30%，Even 450%，The loss ratios are all different，That’s weird。”

Mr. Xu (pseudonym) from Shandong spent 232 yuan on a ticket for the epee event of the Tokyo Olympics through the Caesar Travel APP in 2019，No other scheduled items，But now they are required to deduct a 17% handling fee。Mr. Xu said: “A total of 232 yuan，An epee project。Just one ticket，A 17% handling fee will be deducted from me for refund，I disagree。Because the Tokyo Olympic Organizing Committee also said that tickets will be refunded，Just refund the original price。”

Reporter’s investigation and interview found，Most consumers are required to deduct more than 15% of the damage fee or handling fee，And the remaining fees will be refunded in two installments。Said by a few consumers who went to Caesar Travel Beijing headquarters to communicate the situation face to face，A manager at Caesars Travel told them they would refund the full amount at the end of next month，But no formal paper document was signed。Mr. Huang (pseudonym) from Beijing said，It feels like such a promise sounds like a "blank check"。He said: “The promise given to me is a non-destructive refund before April 30, 2021，We won’t charge even a 1 yuan handling fee。But it seems that everyone in the group I am in has been charged a handling fee。But I can’188bet app download t contact their higher-level leaders now，The meaning of this supervisor can only be conveyed through the customer service who contacted me。”

According to the contract signed between the consumer and Caesar Travel，Consumers propose to terminate the contract 29 days in advance before the trip，Only pay a maximum of 5% of the total travel cost。Why did Caesar propose a loss fee of at least 15%？And the damage costs of different consumers are different?

Reporters call the official customer service number of Caesar Travel，Customer service staff said they could not provide a solution to the incident，Only consumer issues can be recorded and given feedback，There will be a dedicated person to handle the problem one-on-one in the future。The customer service staff said: “We don’t know the details，Because this is handled by dedicated personnel，People from specialized departments do it。We have no information。Customer service does not process orders，Assisting consumers to find a new contact person is what we can do。”

To this，Song Jingyi, a lawyer at Beijing Jingshi Law Firm, thinks，According to Article 563 of the Civil Code，The purpose of the contract cannot be realized due to force majeure，Both parties to the contract can terminate the contract。But Caesar Travel cited vague damage charges as an excuse，Requesting a partial deduction from consumers is untenable。

Song Jingyi’s analysis: “Because the consumer’s obligation to pay for the travel package has been fulfilled，The operator (travel agency) has not yet begun to substantially perform the contract。Consumers have the right to terminate the contract in accordance with Article 14 of the contract signed by both parties、Termination of performance，And request 188bet app download a refund，This is no problem。According to contract，Caesar Travel will deduct part of the fee，But according to the principle of ‘who claims to give evidence’ in the Civil Procedure Law，Caesar Travel needs to provide corresponding evidence，And it is proof that payment has been made and cannot be returned。If Caesar Tourism only gives a vague statement about the damage fee，is untenable。”

Faced with the current impasse that cannot be resolved，Song Jingyi calls on consumers to actively take up legal weapons to protect their legitimate rights and interests。She said: "According to the Consumer Rights Protection Act，When consumers purchase goods or receive services，If legitimate rights and interests are damaged，You can apply for mediation from the Consumers Association。But because mediation can only be done based on the consent of both parties，Cannot force mediation，So if consumers encounter arrogant merchants，Sometimes things just go away。”Currently，Including Ms. Lu、Ms. Peng、Consumers including Mr. Xu have passed the Consumers Association、The mayor’s hotline and other channels have reported this matter，But no agreement was reached with Caesar Travel；Some even filed lawsuits in court，Not yet accepted。Progress，Voice of China will continue to pay attention。

188bet sports betting app download Source:CCTV, author: Chang Yafei, original title: "A discount fee of more than 15% will be deducted for refunding Tokyo Olympic tickets？Why the refund process has twists and turns？》.