June 28，Notice of the Shandong Provincial Department of Culture and 188bet game on the issuance of the "Hospitality Service"-Implementation Plan for the Three-Year Action to Improve the Quality of 188bet game Services in the Province (2021--2023)。The "Notice" pointed out，By 2023，Complete 188bet game service quality system and supporting facilities，The market operates in a regulated and orderly manner，Safe production continues to be stable，Service quality has been significantly improved，People’s satisfaction continues to increase。The quality management level of 188bet game enterprises has been further improved，Form a group of high-quality 188bet game service brands that adapt to market demand and lead consumption upgrades。Comprehensive management capabilities of the 188bet game market have been further enhanced，The efficiency of credit supervision has been effectively improved，Prompt and effective handling of travel complaints，The 188bet game consumption environment has improved significantly。The competitiveness of the “Hospitality Shandong” brand、Influence continues to increase，“Hospitality” has become a typical representative of China’s 188bet game services。

Proposed by "Notice"，To strengthen the management of travel agencies，Standard travel agency online、Offline operations。Promote the "Shandong Province Travel Agency Grade Classification and Assessment Standards"，Organize and carry out review and assessment work for A-level travel agencies，Cultivation of a number of industry benchmarks。Intensify efforts to rescue travel agencies，Guide travel agencies to switch methods、Adjust structure，Vigorously develop domestic 188bet game，Multiple forms、Develop new products through multiple channels to meet the needs of the domestic market、New line。Cultivate a group of study tours、Self-driving tour、Healthy Travel、Rural 188bet game and other characteristic business brand enterprises。Support the group development of travel agencies，Promote the construction of travel agency wholesale and retail system，Form a group of influential 188bet game wholesalers across the country。

Innovative “tour guide + online car-hailing” service。Adapt to the small-group 188bet game market、Customized consumer demand，Explore tour guides and related service vehicles to apply for online car-hailing driver licenses and vehicle transportation licenses in accordance with the law，Provide “tour guide + online car-hailing” service to tourists。Cultivation of new business formats for tour guide anchors。Strengthen the cultivation of new business formats for tour guides and anchors，Guide tour guides to use short video new media as a platform，Tell the story of Shandong。Organize and carry out selection activities for outstanding tour guide anchors，Establish a group of advanced examples of tour guide anchors。

Travel and accommodation aspects，Actively develop star-rated B&Bs，Organize and carry out the rating work of tourist B&Bs，Create a number of high-quality B&Bs that serve as demonstrations。Formulate and implement rural hotel standards。Learn from the experience of developing rural hotels at home and abroad，Adhere to standard leadership、Standard development，Study and formulate rural hotel standards，Carry out rural hotel evaluation work，Improving the rural 188bet game accommodation product system。

The following is the full text of the "Plan":

“Hospitable Service”-Implementation Plan for the Three-Year Action (2021--2023) to Improve the Quality of 188bet game Services in the Province

In order to conscientiously implement the Ministry of Culture and 188bet game's "Guiding Opinions on Strengthening 188bet game Service Quality Supervision and Improving 188bet game Service Quality" (Cultural 188bet game Market Fa [2021] No. 50) and "Action Plan for Strengthening the Construction and Management of Tour Guide Teams (2021-2023) Year)"，According to the Provincial Party Committee、Relevant work arrangements of the provincial government to strengthen the quality of the province，Strengthening the quality supervision of 188bet game services in the province，Work to improve the quality of 188bet game services，Develop a three-year action implementation plan as follows:

1. General requirements

(1) Guiding ideology

Guided by Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era，Comprehensive implementation of the 19th National Congress of the Communist Party of China and the Second Central Committee of the 19th Central Committee、三中、No. 4 Middle School、Spirit of the Fifth Plenary Session of the CPC Central Committee，Adhere to the new development concept，Actively serve the strategic basis of expanding domestic demand，Taking high-quality development as the theme，Strengthening standard leadership、Benchmark driven，Strengthen industry supervision、Social supervision，Deepen credit constraints、Dynamic Management，Focus on solving weak links and shortcomings，Continuously improve the level of 188bet game reception services，Strive to create a place where tourists can rest assured、Anxiety、Comfortable consumption environment，Continuously enhance the people’s sense of gain、Happiness、Sense of security，Polish the "Hospitable Shandong" brand。

(2) Basic principles

——Adhere to standard leadership。Play the fundamental role of standards in improving service quality，Comprehensive implementation of national standards in the field of 188bet game、Industry Standard、Local Standard、Group Standard、Hospitality Service Standards，Further standardize various reception services。

——Adhere to innovation and development。Implement new development concepts，Promote innovative ideas、Technology、Product、Service、Model and business format，Further improve the 188bet game service experience。

——Insist on quality creation。Revolving around the theme of high-quality development，Implementing quality 188bet game strategy，Create a number of 188bet game service enterprise brands、Product brand、Employee Team Brand。

——Enhance dynamic management。Organize and carry out 188bet game assessment，Strengthen incentives and constraints，Establish a dynamic management mechanism of “advance and retreat”。

——Strengthening 188bet game protection。Improving 188bet game system regulations，Implement the “blacklist” system，Establish a joint punishment mechanism，Building a new market supervision method based on 188bet game supervision。

(3) Main goals

By 2023，Complete 188bet game service quality system and supporting facilities，The market operates in a regulated and orderly manner，Safe production continues to be stable，Service quality has been significantly improved，People’s satisfaction continues to increase。Proactively improving the quality of 188bet game services has become the conscious awareness of market entities，188bet game service quality infrastructure is better，The combined force of improving 188bet game service quality has been significantly enhanced。The quality management level of 188bet game enterprises has been further improved，Form a group of high-quality 188bet game service brands that adapt to market demand and lead consumption upgrades。Comprehensive management capabilities of the 188bet game market have been further enhanced，The efficiency of credit supervision has been effectively improved，Prompt and effective handling of travel complaints，The 188bet game consumption environment has improved significantly。The competitiveness of the “Hospitality Shandong” brand、Influence continues to increase，“Hospitality” has become a typical representative of China’s 188bet game services。

2. Work Focus

(1) Improvement of travel agency 188bet game

1、Strengthen 188bet game agency management。Conscientiously implement the "188bet game Agency Regulations"，Through unannounced visits with the delegation、Random check、Methods such as public reporting，Standard 188bet game agency online、Offline operations。Promote the "Shandong Province 188bet game Agency Grade Classification and Assessment Standards"，Organize and carry out review and assessment work for A-level 188bet game agencies，Cultivation of a number of industry benchmarks。

2、Promote the transformation and upgrading of travel agencies。Intensify efforts to rescue travel agencies，Guide travel agencies to switch methods、Adjust structure，Vigorously develop domestic 188bet game，Multiple forms、Develop new products through multiple channels to meet the needs of the domestic market、New line。

3、Promote the characteristic operation of travel agencies。Encourage travel agencies to delve into market segments，Work hard to do something special and precise，Cultivate a group of study tours、Self-driving tour、Healthy Travel、Rural 188bet game and other characteristic business brand enterprises。

4、Cultivation of leading and key enterprises。Support the group development of travel agencies，Promote the construction of travel agency wholesale and retail system，Form a group of influential 188bet game wholesalers across the country。

(2) Improvement of tour guide 188bet game

5、Standardize 188bet game management。Conscientiously implement the "Regulations on the Management of Tour Guides"，Strengthen law enforcement inspection of tour guides、Business Supervision、Secret visit with the delegation，Establish a good image of the 188bet game team。Adhere to the integration of party building and business，Extensively carry out "wearing the party emblem、Reveal your identity、Tree image” and other activities，Continuously enhance the attractiveness of party building work、Infectiousness，Continuously enhance the sense of belonging of tour guides、Sense of honor。

6、Improve tour guide 188bet game。Promote the "Tour Guide 188bet game Specifications" standard，Promote the “Gold Medal Tour Guide” training project，Build a “national” tour guide brand。Promote the core socialist values ​​​​and "tourist-oriented"、Industry core values ​​of “188bet game Sincerity”，Standardize tour guide 188bet game，Improve the level of tour guide explanation。

7、Organize 188bet game skills competition。Organize and carry out job training activities such as 188bet game skills competitions in various forms，Select a group of industry pacesetters。

8、Innovative “tour guide + online car-hailing” service。Adapt to the small-group 188bet game market、Customized consumer demand，Explore tour guides and related service vehicles to apply for online car-hailing driver licenses and vehicle transportation licenses in accordance with the law，Provide “tour guide + online car-hailing” service to tourists。

9、Cultivation of new business formats for 188bet game anchors。Strengthen the cultivation of new business formats for tour guides and anchors，Guide tour guides to use short video new media as a platform，Tell the story of Shandong。Organize and carry out selection activities for outstanding 188bet game anchors，Establish a group of advanced examples of 188bet game anchors。

(3) Improvement of tourist accommodation 188bet game

10、Standardize star-rated hotel management。Conscientiously implement the "Classification and Rating of Tourist Hotel Stars", "Star-Rated Hotel Interview Standards" and "Shandong Province Tourist Hotels、100 Hygiene Standards for Restaurants" and other 188bet game standards，Intensify the review of star-rated hotels，Emphasis on health and safety，Enhanced dynamic management，Passed "warning、Interview、Deadline rectification、Cancel star rating" and other means，Improving the star exit mechanism，Maintain star brand image。

11、Actively develop star-rated B&Bs。Conscientiously implement the "Basic Requirements and Evaluation of Tourist Homestays (LB/T065-2019)" and Amendment No. 1，Vigorously promote the implementation of the "Guiding Opinions on Promoting the High-Quality Development of 188bet game Homestays" (Luwen 188bet game Development [2020] No. 3)，In accordance with the standard requirements of "Grade Classification and Evaluation of Tourist Homestays in Shandong Province"，Organize and carry out the rating work of tourist B&Bs，Create a number of high-quality B&Bs that serve as demonstrations。

12、Formulate and implement rural hotel standards。Learn from the experience of developing rural hotels at home and abroad，Adhere to standard leadership、Standard development，Study and formulate rural hotel standards，Carry out rural hotel evaluation work，Improving the rural 188bet game accommodation product system。

(4) Improving the quality of 188bet game catering services

13、Promote the inheritance and innovation of Shandong cuisine。Inheriting Shandong cuisine cooking and service skills，Organize and develop Shandong cuisine craftsmen、Shandong cuisine loved by tourists、Pastry、Classic banquet selection work。Organize cities to rely on rich local food culture resources，Hold food festival in various forms、Food Month、Food week and other catering consumption promotion activities，Optimize 188bet game catering supply，Building a gourmet Shandong brand。

14、Organize the "Intangible Cultural Heritage on the Tip of the Tongue" event in the hotel。Promote "Intangible Cultural Heritage on the Tip of the Tongue"，Encourage four-star and above hotels to set up intangible cultural heritage food areas or counters，Provide accessibility to guests、Convenience、High quality catering 188bet game。

15、Promote healthy and hygienic diet。At a star hotel、Promote the meal sharing system in tourist attractions and other places、Male spoon and chopsticks "double chopstick system"，Promote healthy and hygienic eating habits。

16、Carry out action to stop food waste。Implement the "Anti-Food Waste Law"，Guide 188bet game catering business units to prepare rough dishes and fine dishes、Prepared with fine vegetables，Small portions available；Guide consumers to order food on demand、Pick up food on demand、Civilized dining，Response to "Operation CD"，Promote the formation of a good social custom of diligence, thrift and thrift。

(5) Improvement of tourist satisfaction

17、Carry out tourist satisfaction survey。Entrust a professional organization to conduct a tourist satisfaction survey，The survey covers eating、Live、row、游、Purchase、Entertainment and other key aspects and the level of public hospitality、188bet game environment and other related content，Guide cities to adhere to problem orientation，Fix for shortcomings，Improve service。

18、Implementing the advance compensation system for 188bet game complaints。Strengthen the protection of tourists’ rights and interests，Conscientiously implement the Shandong Province 188bet game Integrity Fund Advance Compensation Management Measures and other relevant regulations，Promote 16 cities to achieve full coverage of 188bet game complaints in advance，Satisfy the rational demands of tourists to the greatest extent。

(6) Improvement of civilized 188bet game work

19、Strengthening the construction of 188bet game volunteer team。Improving 188bet game volunteer organizations at all levels，Encourage people from all walks of life to become 188bet game volunteers，Continuously growing the team of 188bet game volunteers。

20、Carry out activities to create civilized 188bet game。Vigorously promote the "Requirements and Evaluation of Civilized 188bet game Demonstration Units" (LB/T075-2019),Organize and carry out national activities、Creation work of provincial civilized 188bet game demonstration unit，Taking the creation of civilized 188bet game as the starting point,Promote the province’s civilized 188bet game work to a new level。

21、Cultivation of 188bet game volunteer service brand。Promote Jinan’s “Woodpecker” 188bet game volunteer service model，Promote the province’s 188bet game volunteer services to continuously innovate service content、Working methods and activity carriers，Guide 16 cities to form unique 188bet game volunteer service brands。

22、Carry out civilized 188bet game promotion activities。Actively promote the "Convention on Civilized Behavior of Chinese Citizens in Domestic 188bet game", "Guidelines on Civilized Behavior of Chinese Citizens When Traveling Abroad", "100 Articles of Civilized 188bet game in Shandong Province", "100 Articles of Civilized Hospitality in Shandong Province" and other standards and regulations，During key periods such as holidays，Organize and carry out a series of themed activities to promote and guide civilized 188bet game，Create a strong civilized 188bet game atmosphere，Make civilized 188bet game a beautiful landscape in our province’s holiday market。

(7) Improvement of credit 188bet game work

23、Building a credit management platform。Relying on the "Yunyou Qilu" smart cultural 188bet game platform，Integrate credit resources across the province，Build a credit cultural 188bet game platform integrating credit management and services，Consolidate the foundation of credit supervision。

24、Sound credit file。Highlight the key points，Establish a travel agency first、188bet game credit file，Gradually improve the credit files of other industries。

25、Organizational 188bet game evaluation。In accordance with "Integrity and Law-abiding、Slight breach of trust、General breach of trust、Fourth level of serious breach of trust，Conduct 188bet game rating assessment on market entities and practitioners，Promote 188bet game classification management。

26、Carry out 188bet game commitment。Establish a 188bet game commitment system，Standardize the content of 188bet game commitments，Optimize 188bet game commitment program，Strengthening 188bet game Commitment Application，Promote fair market competition。

27、Promote credit repair。Strengthen credit repair publicity，Clear the scope of credit repair，Standardize credit repair process，188bet game the untrustworthy to correct their mistakes after they realize it，Eliminate negative social impact for credit repairers in a timely manner。

28、Strengthen credit punishment。Implementing the "Shandong Province Cultural and 188bet game Market Blacklist Management Measures"，Incorporate illegal activities into credit management，Connect with credit Shandong、Credit China website，Let the untrustworthy be restricted everywhere，Let those who keep their word have the green light。

(8) Improvement of 188bet game market supervision

29、Innovative 188bet game supervision methods。Promote "Internet + Supervision"，Promote travel electronic contracts，Comprehensively improve digitalization、Intelligent supervision level。

30、Comprehensive implementation of "double randomization、An open "supervision。Vigorously promote joint random inspections between departments，Achieve "entering the door once"、Check multiple things”。Implement differentiated supervision，Proportional frequency of random inspections、The probability of being randomly inspected and the 188bet game rating of the random inspection object、Risk level linked，Let supervision do nothing but disturb，Everywhere again。

31、Implement regular unannounced visits。Implementing “physical examination-style” unannounced visits to the 188bet game market covering the entire province，Crack down on unreasonable and low-priced tours、Tail-to-hawk、Forced buying and selling、Black car、Black Director、Black shops and other illegal activities，Purify the market environment，Form a normalized mechanism of unannounced visits-reporting-rectification-re-uncovered visits。

(9) Improvement of production safety work

32、Implement safety production responsibilities。Revolving around “fundamentally eliminating accident risks”，Strictly implement "the party and government share the same responsibility"、One post, two responsibilities、Work together and manage together、Accountability for dereliction of duty” and “Industry management must manage safety、To manage business, you must manage safety、Safety must be managed when managing production and operations” requirement，Strengthen territorial responsibility、Department Supervision Responsibilities、Business subject responsibility、Employee job responsibilities，Form one level and catch one level、Working pattern of implementation at all levels。

33、Consolidate the "three in place" work of production safety。188bet game enterprises to strengthen safety production learning and training，Improve safety production system and regulations，Organize and carry out emergency response drills，Improve accident prevention and emergency response capabilities。Supervise various enterprises to organize emergency drills at least once a year，Key enterprises organize emergency drills every six months。

34、Strengthen the investigation and rectification of hidden dangers。With the "three-year action of special rectification of production safety" as the overall focus，Carry out in-depth investigation and rectification of hidden dangers in the cultural and 188bet game fields，Highlight the summer flood season、Golden Week、Safety supervision and inspection during key periods such as holidays、Hidden danger troubleshooting，Strictly prevent various accidents。

35、Strengthening epidemic prevention and control。Focus on tourist attractions、Travel agency、Star hotel、Public cultural venues、Epidemic prevention and control in theaters and other cultural and 188bet game fields，Implement “appointment、Limited、Peak shifting” measures，Secure the position of epidemic prevention and control。

36、Strengthen publicity and warning。Wide popularization of epidemic prevention and control、Fire and disaster prevention、Emergency avoidance、Self-rescue and mutual rescue and other common sense skills，Improve the safety awareness and prevention capabilities of tourists and employees。Publish safety warning information promptly during holidays，188bet game the public to avoid risks，Nip problems in the bud。

3. Safeguard Measures

(1) Strengthen organizational leadership.Cultural and 188bet game departments at all levels must fully understand the importance of improving the quality of 188bet game services，Incorporate service quality improvement into the overall deployment of government quality improvement work at all levels，Establish and improve the leadership structure and coordination mechanism，Strengthen market supervision、Public Security、Collaboration with departments such as industry and information technology，Coordinate and promote service quality improvement work。To formulate a specific implementation plan，There is a plan、Step-by-step organization of service quality improvement work，Ensuring the formation of government leadership across the province、Department linkage、Industry promotion、Business owner responsibility、Work pattern of social participation。

(2) Strengthen supervision and inspection.Cultural and 188bet game departments at all levels、Law enforcement agencies should adopt "four non-directions" and "double randomization"、One public” and other methods，Organize and carry out various forms of service quality inspection and covert inspection activities，Implement regulatory responsibilities，Strengthen supervision and guidance。Various industry associations should give full play to their role as bridges and ties，Organize member units to carry out industry self-discipline、Self-examination and self-correction，Pay attention to rectification and improvement。We must make full use of social forces to participate in improving service quality，Organize social supervisors of 188bet game quality to carry out regular unannounced inspections，Strengthen social supervision。

(3) Implement the main responsibilities.The key to improving 188bet game lies in the enterprise，We must conscientiously implement the main responsibilities of enterprises，Improving system and regulations，Clear responsibility goals，Strengthening measures to safeguard，Ensure that 188bet game improvement is implemented in every link、Every employee、Each position。

(4) Strengthen publicity and guidance.We must vigorously publicize the party and the country’s quality work guidelines and policies through various news media，Actively report on the main practices of improving 188bet game service quality in various places、Typical cases and outstanding achievements，Creating the whole society to pay attention to the quality of 188bet game、A good atmosphere to participate in the improvement of 188bet game quality。

(5) Strengthen supervision and evaluation.Cultural and 188bet game departments at all levels should strengthen supervision and follow-up evaluation of the implementation of 188bet game service quality improvement work，Establish an evaluation system，Sound incentive mechanism。The municipal culture and 188bet game bureaus shall report to the Provincial Department of Culture and 188bet game the progress of the city’s 188bet game service quality improvement work before December 10 every year。