August 26，According to the official website of the Ministry of Culture and Tourism，In order to further promote the reform of “delegation, regulation and service”，Continuous optimization of government services，Implement the requirements of the "Opinions of the General Office of the State Council on Establishing a "Good and Bad Review" System for Government Services to Improve the Level of Government Services" (Guobanfa [2019] No. 51)，The Ministry of Culture and Tourism establishes a "good and bad review" system for government services in the national cultural 188bet app download，Effectively improve the effectiveness of national cultural 188bet app download management and market satisfaction levels。

"Opinions" proposed，Before the end of 2021，The national cultural 188bet app download management departments have comprehensively established a "good and bad review" working system for government services that is oriented to the needs of service enterprises and the public，Improving the connection with the requirements of the State Council、Unified government service “good or bad review” system and management system。Use government service evaluation to understand the demands of enterprises and the people、Guiding role in improving the level of government services，Let service companies and the public be willing to comment、Dare to comment，The government services department is willing to change、can be changed，Promote more standardized administrative approval work in the cultural and tourism markets，Promote service evaluation rate、The praise rate and satisfaction rate continue to increase。

The "Opinions" also pointed out，The work of "good and bad reviews" for government services in the cultural 188bet app download is an important part of the "one-stop service" for administrative approval in the cultural 188bet app download。Relying on the National Cultural Market Technical Supervision and Service Platform、National Tourism Supervision Service Platform，Our department has developed and constructed a “good and bad review” management system in accordance with unified national standards，Government service matters handled by service companies and the public on the platform，All included in the "good and bad reviews" evaluation range，And interconnected with the national government service platform。

simultaneously，Proactively guide service recipients to make "good or bad reviews" of government service items during windows and training work，Promote Enterprise、The public’s awareness of the “good and bad reviews” work、Recognition and engagement，Improve the evaluation rate of government services in the cultural 188bet app download。Improve closed-loop management of negative review processing，Establish return visit verification-rectification feedback-optimization and improvement working mechanism。After receiving negative reviews，The negative review response mechanism should be activated immediately，Ensure that negative review rectification feedback is completed within the specified time，Improve the satisfaction rate of negative review rectification。

The following is the full text 188bet app download "Opinions":

Provinces、Autonomous Region、Municipality Department of Culture and 188bet app download (Bureau)，Xinjiang Production and Construction Corps Culture, Sports, Radio, Television and 188bet app download Bureau:

In order to further promote the reform of “delegation, regulation and service”，Continuous optimization of government services，Implement the requirements of the "Opinions of the General Office of the State Council on Establishing a "Good and Bad Review" System for Government Services to Improve the Level of Government Services" (Guobanfa [2019] No. 51)，The Ministry of Culture and Tourism establishes a "good and bad review" system for government services in the national cultural 188bet app download，Effectively improve the effectiveness of national cultural 188bet app download management and market satisfaction levels。We are now notifying you of the following matters regarding the “good bad reviews” work on government services in the cultural and tourism markets (hereinafter referred to as the “good bad reviews” work):

1. Guiding ideology

Guided by Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era，Comprehensively implement the 19th National Congress of the Communist Party of China and the Second Central Committee of the 19th Central Committee、三中、No. 4 Middle School、Spirit of the Fifth Plenary Session of the CPC Central Committee，According to the Party Central Committee、Decision-making and deployment of the State Council，Adhere to the people-centered development idea，Deeply promote the reform of “delegation, regulation and service”，Optimizing the business environment，Promote governments at all levels to enhance service awareness，Change work style，Provide comprehensive specifications for enterprises and the public、Open and fair、Convenient and efficient 188bet app download，Improve service convenience and sense of gain for enterprises and the public。

2. 188bet app download objectives

Before the end of 2021，The national cultural 188bet app download management departments have comprehensively established a "good and bad review" working system for government services that is oriented to the needs of service enterprises and the public，Improving the connection with the requirements of the State Council、Unified government service “good or bad review” system and management system。Use government service evaluation to understand the demands of enterprises and the people、Guiding role in improving the level of government services，Let service companies and the public be willing to comment、Dare to comment，The government services department is willing to change、can be changed，Promote more standardized administrative approval work in the cultural and tourism markets，Promote service evaluation rate、The praise rate and satisfaction rate continue to increase。

Before the end of 2021，In accordance with the "Opinions of the General Office of the State Council on Establishing a "Good and Bad Review" System for Government Services to Improve the Level of Government Services", "Guidelines for the Evaluation of Government Services" (GB/T 39735-2020) and "One Review at a Time" for Government Services A Comment on the Requirements of "Work Specifications" (GB/T 39734-2020)，Achieving full coverage of “good and bad reviews” on government service matters in the cultural and 188bet app download markets，Unified evaluation channel、Unified evaluation scope、Unified evaluation standards，Create review、Feedback、Rectification、Supervision、Improve the whole-process closed-loop working mechanism。

3. 188bet app download requirements

(1) Clarify the responsible party。According to "Whoever approves is responsible，Whoever handles it is responsible，The principle of "whoever stamps the seal is responsible"，The cultural 188bet app download administrative approval departments at all levels are the responsible units for the "good and bad reviews" work。Cultural and tourism administrative departments at all levels should designate specialized agencies、Specialized person in charge，Take the lead in promoting the implementation of the "good and bad review" system at this level、Coordinate and supervise the processing and rectification of negative reviews，And supervise and guide the implementation of the "good and bad reviews" work of lower-level departments。

(2) Clarify the evaluation channels and scope。The work of "good and bad reviews" for government services in the cultural 188bet app download is an important part of the "one-stop service" for administrative approval in the cultural 188bet app download。Relying on the National Cultural Market Technical Supervision and Service Platform、National Tourism Supervision Service Platform，Our department has developed and constructed a “good and bad review” management system in accordance with unified national standards，Government service matters handled by service companies and the public on the platform，All included in the "good and bad reviews" evaluation range，And interconnected with the national government service platform。

(3) Standardizing government services。Cultural and 188bet app download administrative approval agencies at all levels must evaluate the content of "good and bad reviews"，Focus on optimizing administrative approval work，Including but not limited to perfect service guide、Provide material samples、Reduce the number of runs、Enthusiastic and proactive service、Processed within a time limit according to law、Measures to improve approval efficiency，Promote non-discriminatory acceptance of the same matter、Same standard handling，Improve the positive rating of government services in the cultural and 188bet app download markets。

(4) Guide and strengthen service evaluation。Proactively guide service recipients to make "good or bad reviews" of government service items during windows and training work，Promote Enterprise、The public’s awareness of the “good and bad reviews” work、Recognition and engagement，Improve the evaluation rate of government services in the cultural 188bet app download。

(5) Strengthen negative 188bet app download。Improve closed-loop management of negative review processing，Establish return visit verification-rectification feedback-optimization and improvement working mechanism。After receiving negative reviews，The negative review response mechanism should be activated immediately，Ensure that negative 188bet app download is completed within the specified time，Improve the satisfaction rate of negative review rectification。Regarding the erroneous and untrue negative reviews in the negative reviews，Can appeal and defend，And give evidence to explain。

IV. Organization and 188bet app download

(1) Strengthen organizational leadership。All localities must attach great importance to the implementation and promotion of “good and bad reviews”，Strengthen organizational leadership，Compacting responsibility layer by layer，Improve the supporting system，Strengthen training and publicity，Establish a local “good and bad review” work leadership mechanism based on actual conditions，Implement all tasks of “good and bad reviews” 188bet app download。Timely summarize and promote the experiences and practices of government service agencies or staff with outstanding praise，Use the evaluation results as units、Personal performance appraisal、An important basis for selecting advanced ones。

(2) Strengthening supervision and inspection。All localities should gradually increase the evaluation rate of “good and bad reviews” in their region、Praise rate (market satisfaction)、Rectification satisfaction rate，Further compress the feedback time for negative review rectification。Cultural and 188bet app download administrative departments at all levels should focus on the above content as the focus of inspection，Distinguish between different regions、Different departments、Different markets，Take spot checks at any time、Retrieve files、On-site inspection、Conduct supervision and inspection by telephone return visit and other methods；The negative reviews are concentrated in one market and region，Make an inquiry、Supervision and guidance。

(3) Strengthen platform support and data docking。Our department will further improve the system construction based on the actual work needs of "good and bad reviews"，Optimize functional design，Provide platform support。For interface data area，Data docking and regular push should be done in accordance with the requirements of the State Council，The docking information should cover the entire process data of the "good and bad reviews" work。For government service matters handled on the platform by authorized entrusted undertaking units or comprehensive approval departments，Local culture and 188bet app download administrative departments should pay close attention to the situation of “good and bad reviews” in the region，Do a good job in connection and communication with the administrative approval unit。

(4) Strengthen the application of evaluation results。All localities should strengthen the tracking, analysis and comprehensive mining of local evaluation data，Research and determine the demands of service objects，Realizing evaluation to promote change。The results of “good and bad reviews” and the problems reflected should be used to optimize the service process、Adjustment Service Guide、An important reference for improving the level of government services。Comprehensively discover the obstacles and difficulties in government services，Strong response to service recipients、Problems with negative reviews、Fields and regions，Should be investigated in time、Take action、Deadline rectification，Promote problem solving。simultaneously，The Ministry of Culture and 188bet app download will regularly report the results of “good and bad reviews” to various places、Correction of bad reviews, etc.，Urge all localities to pay attention to the implementation of "good and bad reviews"，Effectively improve the level of government services based on the needs and expectations of service companies and the public。

Notice hereby.

General Office of the Ministry of Culture and 188bet app download

August 19, 2021