June 16，Ctrip Group held its fifth “616 Customer 188bet online sports betting Festival”Latest data disclosed on，In the case of repeated epidemics，Ctrip upgrade“HEAT”188bet online sports betting concept 3.Since 0，The overall number of customer reviews increased by 6%，NPS (Net Promoter Score) increased by 10% for three consecutive years。At the same time，The amount of wiring per unit time increased by 8%、The one-time problem resolution rate increased by 11%，“Heartwarming、Effortless simple、Active、Trust”The two-way effect of human customer 188bet online sports betting standards and intelligent robot customer 188bet online sports betting has enabled Ctrip’s 188bet online sports betting brand to continue to receive praise。

As understood，Annual“Ctrip 616 Customer 188bet online sports betting Festival”，This is an exclusive festival held by Ctrip for thousands of customer 188bet online sports betting employees，“188bet online sports betting is Ctrip’s core competitiveness，Customer-centric values ​​are Ctrip’s most basic requirement for 188bet online sports betting quality。Behind every problem of every customer，All customer 188bet online sports betting partners are waiting 24/7。We are committed to providing customers with‘Efficient and warm’’s 188bet online sports betting，The increasing praise rate and problem solving rate year by year also proves that the customer 188bet online sports betting team has done it！”Ctrip Group CEO Sun Jie said。

Ctrip customer 188bet online sports betting group portrait

The proportion of incremental overseas services has increased significantly，Processing efficiency increased by double digits year-on-year

After years of development，Ctrip has extensive presence in the global travel online 188bet online sports betting market。As of now，Ctrip has established 188bet online sports betting sites in 38 countries and regions around the world，Has 7 domestic and foreign customer 188bet online sports betting centers，Provide users with 25 language services。

Epidemic so far，The local overseas tourism market is accelerating out of the shadow of the epidemic。Data display，In Asia，2021，188bet online sports betting’s overseas hotel bookings in this country/region increased by more than 30% compared with 2019。Especially in Hong Kong, China、Singapore and South Korea have significant growth rates exceeding triple digits。At the same time，Air ticket bookings in the European market also maintain a strong rebound。

Overseas business increase drives 188bet online sports betting increase。According to Ctrip data，From the scale of customer 188bet online sports betting staff、Number of inquiries、Looking at three dimensions of processing efficiency，Ctrip 188bet online sports betting brand is achieving high-quality overseas expansion。First 4 months of 2022，The number of inquiries received by Ctrip overseas call centers in the accommodation booking scenario increased by 157% year-on-year。Meanwhile，Overseas 188bet online sports betting project processing efficiency、Work order processing efficiency in accommodation booking scenario，Achieved double-digit growth compared with the same period last year。

In the process of highly non-standard 188bet online sports betting，“188bet online sports betting localization”Not easy，Except language、Time difference and other issues，We also need to achieve seamless 188bet online sports betting connection under different policies of different countries。Pankola is a customer 188bet online sports betting member of the multi-lingual 188bet online sports betting team。She said，“Whether at home or overseas，‘Customer first’Always the unified values ​​of Ctrip。”Such as the emergency call she received on April 8，The guest had to postpone boarding and return due to invalid nucleic acid test at Istanbul Airport，All subsequent hotel arrangements will need to be postponed。Pankola contact the hotel immediately，Repeated communication，Strive to help customers reduce losses。Arranged in less than an hour，Ultimately ensure that everything goes smoothly for customers in the future。

Photo taken at the Customer 188bet online sports betting Festival

The combination of real people and robots brings Ctrip’s customer 188bet online sports betting system to a new level

During the epidemic，The environment and policies are complex and ever-changing，The impact of the epidemic on tourism services continues to expand，posed a huge challenge to Ctrip’s customer 188bet online sports betting system。Ctrip targets high-frequency events，Continuously summarize the problems that guests may encounter，Perform detailed SOP split，Clear the key points for employees to deal with in different scenarios，Assist in employee training and 188bet online sports betting improvement。

“188bet online sports betting requires temperature，Especially the pursuit of happiness travel services，Be proactive and considerate。”Mengmeng is the customer 188bet online sports betting staff of the pre-sales line consultation team，She just finished serving a customer with limited mobility who went to Sanya for vacation and recuperation。Not only recommend hotels based on customer budget，And fully consider the physical condition of the guests，On the premise of ensuring comprehensive coverage of medical needs，“Carpet screening”，Compared hundreds of room types，Select the floor、View、A room that meets guest requirements in many aspects including catering。

At the same time，In the opinion of Ctrip customer 188bet online sports betting，“Temperature”is “Smart”。As consecutive years“Golden Headset”Grand Prize Winner，Ctrip actively invests in serving new infrastructure，Rotating Chairman of Ctrip 188bet online sports betting Committee、Introduction by Yan Li, Vice President of the Group，“We have improved the intelligence of our robot customer 188bet online sports betting on epidemic-related issues，At the same time, more self-188bet online sports betting channels have been opened。Formulate safeguard policies promptly every time an epidemic occurs，Business accomplished、Rapid unification of production, research and services。”

Robot customer 188bet online sports betting has made great progress，A large part of user consultation needs have been intelligentized、Automation solution。With the support of technology，Comparing the epidemic last summer with the epidemic in early 2020，Ctrip ticket cancellation and change order processing efficiency has increased by 78%，The self-188bet online sports betting submission rate for ticket refunds and changes is nearly 95%。“We are also particularly grateful to the R&D team and our‘Robot Customer 188bet online sports betting’，Ensures that real-person customer 188bet online sports betting can continue to do more warm work。”Mengmeng said。

Working from home during Shanghai epidemic，Millions of manual services are efficiently carried out

Since March, the epidemic in Shanghai has caused various districts to start working from home。Ctrip’s domestic customer 188bet online sports betting team is mainly located in Shanghai and Nantong。During this epidemic，About 30% of customer 188bet online sports betting staff are affected and are working from home。The three months of this epidemic span the Qingming Festival、May 1st Labor Day、Dragon Boat Festival，And the prelude to summer，According to Ctrip customer 188bet online sports betting statistics，The order processing volume during this period did not decrease but increased compared with other times，The total volume increased by double digits compared with before the epidemic，Manually handle millions of orders。In front of massive order data，Ctrip customer 188bet online sports betting team’s work efficiency and quality are improving when working from home，Accommodation reservation customer 188bet online sports betting data，The number of connections per unit time for a single person increased by 20%，The positive rate and one-time resolution rate increased by nearly 10%。These data show that customers’ problems are solved more appropriately, effectively, and simply and directly。

Customer 188bet online sports betting in Shanghai area implements working from home

To this，Liang Jianzhang, Chairman of the Board of Directors of Ctrip Group, said recently，“We have the institutional basis for mixed office，So，All work environments、Working IT systems have corresponding preparations，The team’s work efficiency has not decreased during the epidemic period in Shanghai，The 188bet online sports betting status is no different than before。”

Gong Jinlong and Ye Xiaoting are a couple living in Shanghai“Customer 188bet online sports betting couple”。During this round of Shanghai epidemic，The couple works from home while taking care of their two children。The two of them split the flights while ensuring the online 188bet online sports betting time，So that life and work are guaranteed。The latest monthly data proves，The efforts of the two have been rewarded，The 188bet online sports betting performance of the month is at the forefront，Efficiency increased by 26% than before。

Sun Jie, CEO of Ctrip Group, in“616 Customer 188bet online sports betting Festival”Special mention on，Under the normalization of the epidemic，Ctrip customer 188bet online sports betting gold medal 188bet online sports betting，It not only protects the travel interests of tourists，It also enhances Ctrip’s brand reputation。Customer 188bet online sports betting team is one of the pillars of Ctrip，Future“HEAT”The concept will continue to be upgraded，“Efficient and warm”The road to 188bet online sports betting has no end。

On a broader social value level，Behind the customer 188bet online sports betting capability is the yardstick of industry 188bet online sports betting rules，Is the emotional link between Ctrip and hundreds of millions of travelers。“With the iteration of industry business actions，The tourism industry will also face various new problems and challenges，But it can help the industry、Help Ctrip smooth this rough road，There must be help from customer 188bet online sports betting。”Sun Jie said this。