Discovered by Economic Daily reporter during interview，Some 188bet mobile companies are facing a very severe situation - a large number of refunds for Spring Festival orders，Has impacted corporate cash flow，And within the foreseeable two or three months，Consumers’ willingness to travel will decrease significantly。This means there is basically no income from the 188bet mobile industry，But the company’s labor force、Rent、Operation expenses are still incurred。

Many 188bet mobile companies have stated，The epidemic is still developing，The main task of 188bet mobile enterprises is to actively implement national policies，Try your best to reduce consumer losses，Eagerly hope that the government will introduce some subsidy policies in the future。

The originally orderly peak 188bet mobile season during the Spring Festival Golden Week came to an abrupt end。Because of the sudden epidemic，Many people celebrate the New Year by traveling instead of celebrating the New Year at home。

January 24，The Ministry of Culture and 188bet mobile issued an emergency notice，Require travel agencies and online travel companies across the country to suspend the operation of group tours and "air tickets + hotel" travel products。The 188bet mobile industry is suddenly in trouble，Business is completely suspended。

Discovered by Economic Daily reporter during interview，Relevant companies are experiencing operating difficulties - a large number of refunds for Spring Festival orders have impacted corporate cash flow，And within the foreseeable two or three months，Consumers’ willingness to travel will decrease significantly。This means there is basically no income from the 188bet mobile industry，But the company’s labor force、Rent、Operation expenses are still incurred。

Experts think，As one of the industries severely affected by the epidemic，188bet mobile companies urgently need policy support。

The peak season is not busy, consumers 188bet mobile receive refunds

According to previous estimates of major platforms，This year’s Spring Festival holiday was originally going to be 4.500 million trips。But now，These are the orders that should make money，All of them have become “bleeding points” for 188bet mobile companies。

Currently，Consumer refunds are still ongoing，It is temporarily impossible to estimate the losses of 188bet mobile enterprises。But，There is a detail that shows how severe the impact of the epidemic is - the rapid increase in chargeback applications，leading to Ctrip、Tongcheng and other online platforms、The number of instant incoming calls to the customer service numbers of travel agencies such as Caesar Travel and various hotels has exploded。

Since January 23rd，Ctrip、Tongcheng Yilong、The frontline customer service staff of Tuniu and other online 188bet mobile companies have started working overtime。In Ctrip’s 10,000-person call center in Nantong, Jiangsu，First-line customer service staff work an average of 13 hours of overtime。Because it is winter vacation，Many customer service staff who work overtime have to bring their children to the customer service center for support。

With the continuous iteration 188bet mobile cancellation policy，Air tickets、The demand for involuntary refunds from hotels and other hotels is growing rapidly。As understood，Since the release 188bet mobile first version 188bet mobile cancellation policy，Involuntary refunds on Qunar platform increased more than 10 times。The average daily workload of each customer service member in Tongcheng’s hotel business has increased by 2.6 times。In order to cope with the surge in workload，Almost all available customer service manpower of Tongcheng Yilong is on duty，Continuously handle users’ requests for refunds and changes 24 hours a day。

Same，In the face of news that many overseas airlines have successively announced the suspension of some Chinese routes or reduction of flight volume，Caesar 188bet mobile quickly coordinates the company’s overseas branches，Communicate with overseas resource parties，Complete the endorsement of the group in transit，And bear all the fees required for the endorsement for the guest。

Due to the large volume of chargebacks、Complicated process，Every company has experienced varying degrees of difficulty in unsubscribing，Consumers’ complaints about 188bet mobile companies、Misunderstandings arise one after another on the Internet，It is likely to have a negative impact on the company’s future operations。

Caesar 188bet mobile Instructions，All group tours and "flight + wine" products departing after January 26th，All tours are stopped。Ctrip said，The outbreak of pneumonia caused by the new coronavirus has caused a large number of users to unsubscribe，In addition, the country has suspended global group tour operations since January 27，Has a huge impact on the industry。Currently，The losses caused by the epidemic are difficult to estimate，But whether in the short or long term，The loss is undoubtedly huge，Mainly includes losses caused by tourists withdrawing from the group，Irreducible air ticket、Loss from hotel cancellation、Visa、Car and ground connection resources，etc.。

Another thing also intensified the pressure on travel agencies。Since the outbreak，Many 188bet mobile companies have launched consumer protection measures。For example，Ctrip launches 200 million yuan major disaster protection fund，Advance the fees incurred by users to change or cancel orders，Tongcheng Group has also launched a crisis emergency guarantee fund of 200 million yuan，Do our best to protect user rights。Ctrip also said，Will depend on the development of events，The amount of major disaster insurance may be upgraded again。

But，This guarantee provides consumers with peace of mind，Currently it can only be borne by the enterprise itself and related suppliers，It may make the already tight capital chain even worse。

Income decrease, rent and labor pressure are high

The impact 188bet mobile epidemic goes beyond refunds.

As the epidemic continues，188bet mobile companies cannot send tours，Income is basically gone，But the rent、Fixed expenses such as labor are relatively large，Outstanding cash flow pressure。

188bet mobile companies have a large number of employees，A labor-intensive enterprise，Ground connection、Tour guide、Driver、Sales Consultant、Customer Service，Everyone needs people。Caesar Travel Instructions，More than 3,000 front-line employees of the company have entered an emergency state。Tongcheng also said，The number of employees exceeds 10,000。

Due to the ongoing epidemic，Each company still needs to continue to bear labor costs。January 24，The Ministry of Human Resources and Social Security has recommended，Enterprises experiencing difficulties in production and operation due to the impact 188bet mobile epidemic，Salary adjustments can be made through consensus with employees、Rotation and rest、Stabilize jobs by shortening working hours and other methods，Try not to lay off employees or reduce layoffs as little as possible。

Another expense pressure comes from rent。Although online travel platforms have been rising for many years，But most 188bet mobile companies have offline stores，Used for sales and order signing。Ctrip、Online platforms such as Tongcheng have their own offline stores。Especially in the direct retail model，Enterprises have large rent expenses。Caesar 188bet mobile disclosed to Economic Daily reporter，Its more than 200 business outlets around the world need to continue to operate，The rent needs to continue to be paid，But cannot achieve balance through order revenue。

“188bet mobile is the hardest hit area，Conclusion。" Wei Xiaoan, chief expert of the World 188bet mobile Cities Federation said，China’s total 188bet mobile revenue in 20196.5 trillion yuan，Average 17.8 billion yuan a day。Stay for one day，This is such a loss。Plus rent、Labor and other expenses，The 188bet mobile industry is facing a severe situation。

Appeal to return part 188bet mobile quality deposit

2003，The SARS epidemic also had a huge impact on the 188bet mobile industry。According to Wei Xiaoan’s memories，After the outbreak of SARS，The Enterprise Department of the Ministry of Finance allocated 500 million yuan to subsidize 188bet mobile enterprises，The tax department has introduced a business tax exemption policy，The 188bet mobile department also secured construction funds，Especially to solve the "last mile" problem of scenic spots。Therefore，Although the 188bet mobile industry is the hardest hit area，But the rebound is quick，Directly affected for 3 months，Subsequent impact 3 months。

Many 188bet mobile companies have stated，The epidemic is still ongoing，The main task of 188bet mobile enterprises is to actively cooperate with national policies，Try your best to reduce consumer losses，Eagerly hope that the government will introduce some subsidy policies in the future。

Ctrip’s suggestion，After SARS in 2003，The former National 188bet mobile Administration held a national symposium on restoring and revitalizing the 188bet mobile economy，Refund 60% of the total travel agency quality guarantee deposit of 2.3 billion yuan to major travel agencies，To help travel agencies tide over the difficulties。

Caesar 188bet mobile Hope，In agreement with employees，Social Security、The provident fund base can be implemented according to the lower limit of the local payment base。At the same time，I hope the Ministry of Human Resources and Social Security can provide enterprises with corresponding job stabilization subsidies。

Reporter noticed，January 24，The Ministry of Human Resources and Social Security has stated that qualified enterprises can enjoy job stabilization subsidies in accordance with regulations。According to regulations，Standard enterprise return standard，Generally, it can be determined based on 50% 188bet mobile unemployment insurance premiums actually paid by the enterprise and its employees in the previous year。But，Need to be reviewed after the company applies、Return，The time and amount vary from place to place。

188bet mobile companies hope to receive inclusive fiscal and taxation support and more timely financial support，Relieving short-term cash flow pressure。For example，Hope to provide new operating financing support to enterprises，Introducing supportive policies for the 188bet mobile industry，Designated financial institutions reduce loan interest rates，Relax loan purposes and provide special loans，Also provide certain discount support。

At the same time，The company also applies for a refund of part 188bet mobile corporate income tax paid in the previous year，Or corporate value-added tax can be reduced or exempted during special periods、Reduce VAT rate、Reduction of stamp duty, etc.，To reduce the basic operating costs 188bet mobile enterprise。

Consumers’ misunderstandings and fear of traveling，188bet mobile companies hope the government and media can be more understanding，Real communication and interpretation of the persistence of the 188bet mobile industry。I hope all sectors of society can eliminate misunderstandings，Give 188bet mobile companies and employees more understanding and care。If the Qingming Festival can be appropriately extended、Dragon Boat Festival、May Day and other holidays、Strictly implement paid leave，It will also be of great help to the recovery of the 188bet mobile industry。

*Source of this article: China Economic Net, author: She Ying，Original title: "Actively implement policies、Try your best to reduce losses and where will the 188bet mobile industry go under the epidemic》.