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Network platform disclaimer、I don’t know how to protect my rights,Is one of the main problems encountered in online shopping and travel。Recently,Major 188bet online casino games have launched new consumer rights protection mechanisms,Tuniu Travel Network launches “11 major travel guarantees” this month,When the supplier cannot pay compensation in time,Start the "advance compensation" mechanism as soon as possible。Not long ago,Ctrip Travel Network has also upgraded its consumer rights protection plan including "advance compensation" and "6-fold travel protection",For domestic travel、Outbound travel and other vacation products,Implementing “Network-wide Advance Compensation”。There are various signs that 188bet online casino games are paying more and more attention to the protection of consumer rights。
What are the reasons why online travelers focus on protecting consumer 188bet online casino games?
Major 188bet online casino games have launched new consumer rights protection mechanisms,The reason,The main points are as follows。
One,Contradictions force travel platforms to further improve consumer rights protection plans,Improving the service quality of 188bet online casino games。Although major 188bet online casino games have taken measures to protect consumer rights,But with the growth of the tourism market,Various contradictions are becoming increasingly prominent,Major online platforms have to make new consumer rights protection plans,To improve our own service system。
Part 2,Negative haunting,Major 188bet online casino games platforms have to take corresponding measures。Data recently released by the People’s Daily Online Tourism 3·15 Complaint Platform,A total of 1,477 valid complaints were received throughout 2016,46% of complaints against online 188bet online casino games companies,It involves air tickets、Hotel booking complaints accounted for nearly half of the total,This has resulted in the reputation of the entire online travel industry being damaged,Brings a series of negative impacts to 188bet online casino games,Major 188bet online casino games are plagued by negativity,Having to take countermeasures。
Part 3,Actively respond to national policies。Recently,The strictest Yunnan tourism rectification in history has begun with great force,In the entire Chinese tourism market,The phenomenon of forced buying and selling in tourism has long been common,Consumers’ rights and interests are difficult to protect。Wang Xiaofeng, deputy director of the National Tourism Administration, revealed in his speech recently,The National Tourism Administration is studying and issuing online tourism supervision measures,Promote OTA (online travel agency) to implement a travel complaint first compensation mechanism,The consumer rights protection launched by 188bet online casino games is also an active response to national policies。
At the same time, relevant data shows,Online 188bet online casino games company complaining,Ctrip、Where to go、Tongcheng、Ali Feizhu、Tuniu and many other platforms are almost all immune,The highest complaint rate even reached 25.4%,Netizens’ complaints mainly mentioned merchants canceling orders and secretly increasing prices、No refund、Problems such as inconsistency between itinerary and contract,Consumer rights protection has become a flaw that 188bet online casino games can never erase。
Alibaba Fliggy has always worked hard for consumer 188bet online casino games,But still can’t escape the clutches of complaints
From the perspective of the development trend of 188bet online casino games in protecting consumer rights and interests,Alibaba Fliggy has always focused on challenging bad habits in the industry,Use technical means to solve problems in areas hardest hit by consumer complaints,Hope to promote the healthy development of the tourism industry。Since 2014,Alibaba Fliggy launched the “Consumer Travel Protection Plan”,Invest 100 million yuan in consumer protection funds to protect user rights。The launch of the “100 million yuan guarantee plan” is the first step taken by Alibaba Fliggy to safeguard the rights and interests of consumers,It also lays a solid foundation for the improvement of consumer rights protection in the future。
In terms of protecting consumer 188bet online casino games,Alibaba Fliggy mainly focuses on aviation services,The prominent issues of ticket changes and information fraud in the tourism industry。In 2015, it implemented “standardization of re-subscription to protect user 188bet online casino games”,Solved the problem of difficult compensation for ticket changes。Information fraud in the field of air ticket booking,Alibaba Fliggy directly supports the secure virtual number function through Alibaba Communications’ “Alibaba Small Account”,Guaranteed passenger information security。
In order to adapt to the development of the Internet,Alibaba Fliggy proposed “Internet + Consumer Protection” in 2016 to use technology to protect consumer 188bet online casino games,Later, the “Internet + Consumer Protection” was strengthened,In order to protect the 188bet online casino games and interests of consumers, the "advance compensation" mechanism has been promoted。On the way to better safeguard consumer 188bet online casino games,Ali Feizhu has been working hard。
But the relevant tourism complaint data shows,Alibaba Fliggy still has a high number of user complaints。Why Alibaba Fliggy has a continuously improving service system to protect consumer 188bet online casino games,Still unable to cure the problem?
Mainly because Alibaba Fliggy’s complaint handling mechanism is not optimized enough,Unable to solve consumer problems in a timely manner,It takes a long time for consumers to defend their 188bet online casino games,causing consumer dissatisfaction,And some systems are still unreasonable,Inhumane phenomenon。For example,After ticket issuance,Consumers cannot directly apply for refunds if they find problems。
Industry leader Ctrip has recently frequently upgraded its 188bet online casino games protection,It is not easy to cure it
As the largest online 188bet online casino games platform in the country,Ctrip 188bet online casino games has always been aiming to pursue better tourism service quality,Always pay attention to consumer rights。On the recent 315 Consumer Rights Day,Ctrip has upgraded its consumer rights protection。
One,Upgraded the “advanced compensation” mechanism,Implementing “Network-wide Advance Compensation” on a large scale,Covering more than 20,000 domestic and foreign 188bet online casino games agencies and partners that have joined the Ctrip platform。Ctrip 188bet online casino games Regulations: Purchase on Ctrip platform for self-operation、Agent、Retail and other types of group tours、Free 188bet online casino games and other vacation products,Enjoy consistent 188bet online casino games protection and compensation standards,During the entire process before and after the trip,If you have any questions,Consumers can find Ctrip to solve the problem,Ctrip will pay the compensation in advance,Repurchase supplier responsibility。This news was welcomed by consumers as soon as it came out,The "advanced compensation" mechanism solves the problem of who consumers can turn to to protect their rights when they encounter problems,Let consumers have a way to protect their rights,Such clear regulations give consumers peace of mind,Be more confident when shopping on 188bet online casino games platforms。
Part 2,In terms of consumer rights protection,Ctrip 188bet online casino games platform passed the transparent group early、Cancellation protection for special reasons、188bet online casino games warning mechanism、Major Disaster Tourism Experience Guarantee、Emergency assistance system、One-stop 188bet online casino games insurance with these 6 protection services,Protecting consumer rights。This upgrade to “6 levels of 188bet online casino games protection”,Also released an annual consumer rights report,Committed to solving six major problems in the tourism industry。
However, although Ctrip 188bet online casino games continues to launch consumer rights protection plans,However, we still receive frequent complaints from passengers。
Ctrip 188bet online casino games has always been a leader in the tourism industry in its plans to protect consumer rights,But it is lacking in actual operation。For example: the satisfaction survey system is imperfect、Service quality needs to be improved、Consumer complaints cannot be handled in time、The security of online transactions cannot be guaranteed, etc.。In addition,Ctrip 188bet online casino games should also strictly screen suppliers,Strengthen supplier control。
188bet online casino games takes a lot of time to achieve the same goal, but the ideal is perfect but the reality is cruel
Tongcheng 188bet online casino games is a professional leisure 188bet online casino games booking platform in China,Provide attraction tickets、Outbound 188bet online casino games promotion、Domestic 188bet online casino games Specials、Special deals on surrounding tours、Cruise、Air tickets、Visa、Hotel、Train ticket and other product booking services,Committed to providing consumers with a comfortable and worry-free trip。In order to protect the rights and interests of consumers,I have put a lot of effort into traveling together。
On the one hand,Tongcheng 188bet online casino games provides consumers with evidence of rights protection through "real-time guarantee"。Everyone knows,"Real-time guarantee" is the cooperation between Shanghai Renke Data Technology and notary offices across the country、Forensic Identification Center、Digital Certification Center and other partners jointly build legal compliance、Real-time and convenient electronic data preservation service platform。Tongcheng 188bet online casino games Network and Real-time Insurance jointly use the latest technological means,will help more consumers purchase products、Enjoy the service、When consuming,Obtain valid evidence,Protect their own legitimate rights and interests,Using technological means to solve the problem of difficulty in obtaining evidence when consumers protect their rights and interests。
On the other hand,In order to improve the efficiency of complaint handling。Tongcheng 188bet online casino games has established the “First Inquiry Responsibility System”、“24h processing system”、"Advance compensation system" and "Monitoring reporting system",Require every complaint to be followed up by a dedicated person until it is handled,All complaints must be responded to within 30 minutes after receipt,Achieve "complaints don't last overnight"。Tongcheng attaches great importance to consumer complaints,Resolve consumer problems in a timely manner,Provides good conditions for consumers to safeguard their rights and interests。
From the consumer rights protection measures implemented by Tongcheng 188bet online casino games,Tongcheng 188bet online casino games focuses on handling consumer complaints,Optimized the complaint handling process。But,There are loopholes in Tongcheng 188bet online casino games’s complaint handling measures,Measures such as the "24-hour processing system" and "monitoring and reporting system" are difficult to implement when the complaint rate is very high,It is impossible to achieve the 100% solution to consumer problems as expected。So,It can only be said that Tongcheng 188bet online casino games is in the protection of consumer rights,Ideal is perfect,But it is difficult to implement in practice,This is why Tongcheng has also become the focus of user complaints。
Main politics made simple,The foundation of consumer 188bet online casino games protection lies in how to implement it
Judging from the consumer rights protection measures launched by major 188bet online casino games,Part of the online travel platform,Invested a lot of money in compensation,In aviation、Hotel、Scenic Area、Develop precise compensation regulations in shopping and other fields,Ensure quick and accurate compensation;Another part of the online travel platform,Improve the handling of complaints,Optimize processing flow。Consumer rights protection regulations are changing from few to more、From traditional to simplified、From pre-sales to after-sales,More and more detailed,More and wider,The consumer rights protection plan is being fleshed out little by little。
Although the consumer rights protection system of 188bet online casino games is constantly improving,However, the complaint rate of major travel platforms is still not well controlled。Most travel platforms’ plans for consumer rights protection are just a piece of paper,Imperfect system,Insufficient staff,It is still very difficult to implement in practice。To truly protect the rights and interests of consumers,The key lies in how to implement platform regulations。
Before the journey,188bet online casino games must strictly review format terms,Ensuring a high degree of transparency in consumer rights regulations,Protect the legitimate rights and interests of consumers;When signing a contract with a consumer,Inform consumers of possible problems,Negotiate and resolve together,Maximize and optimize the travel experience;Strictly screen suppliers,Removing hidden dangers during the trip,Ensure high-quality services for consumers;For issues that consumers often complain about,Should be resolved in time,Act strictly in accordance with the regulations,Compensate however you want,Satisfy consumer needs to the greatest extent,Strive for the greatest benefits for consumers within our capabilities。
Tourism chaos always exists,It is always difficult to fully protect the rights and interests of consumers,Which platform can truly protect the rights and interests of consumers,I will definitely go to the end on this road of online 188bet online casino games,Become the ultimate winner in the industry。
*Author of this article: Liu Kuang,Writer 188bet online casino games benefit column,The first person in China to understand the Internet through Zen Taoism,Welcome to share、Communication!
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