Affected by the epidemic，Consumers’ increasing demand to change or cancel original travel orders。From now on，Meituan joint platform merchants extend emergency service guarantee policy for travel orders，Try our best to help users reduce losses。Meituan Customer Service Center will continue to remain online 24 hours a day，As soon as possible、Try our best to help users solve order change problems。Due to intensive call traffic，Don’t be anxious if you don’t respond in time，You can submit a cancellation or change application to the online 188bet app customer service on the order details page，Customer service will answer and complete the processing in order。

1.Hotel: After communication and coordination，Hotel merchants across the country that respond to the "Green Channel Guarantee Plan" will unconditionally provide free cancellation guarantee for unused reservations with check-in time before February 29, 2020。Failed to respond to hotel orders from the "Green Channel Guarantee Plan"，Meituan will actively coordinate with merchants，Try our best to communicate and help users reschedule or cancel，Reduce unsubscription losses。

2.Scenic spot tickets and vacation: To meet the needs of the current epidemic prevention and control work，Tourist attractions in many places across the country、Park、Museums, etc. are temporarily closed or canceled events，Meituan has proactively contacted users to cancel their orders for free and refund them in accordance with the latest policies of each scenic spot。

3.Air tickets and train tickets: According to 188bet app download the policy of the Civil Aviation Administration，Civil aviation passengers who have purchased tickets before 0:00 on January 28, 2020 and whose flight date is after this time limit will not be charged any fees for voluntary refunds before departure；According to railway policy 12306，Since 0:00 on January 28，Passengers who have previously purchased national railway tickets can voluntarily refund their tickets without any fees；Due to different school start times in different places，No refund handling fee will be charged when refunding student train tickets from now on。It is recommended that users handle it themselves on the "My Order" details page of the Meituan App。

We are in the same boat and fighting the epidemic together!

Meituan

February 1, 2020