2020，For travelers who have to cancel their trip due to the epidemic，The next best thing is to miss out on 188bet app，The more realistic question is how to get back the amount previously paid for the trip。However，Tourism companies and hotels are obviously unwilling to pay in full for the losses caused by this epidemic，Some companies only provide change services，Some companies have introduced a refund-for-points policy，There are also some companies that simply charge high deductions...in this long cold winter of the tourism industry，How much loss should consumers and businesses bear respectively，Still an open question。This article is compiled from the New York Times，Author Sarah Firshein，Original title Refunds or Credits? Travelers and Businesses Face Off，Hope it inspires you。

The COVID-19 pandemic has brought the tourism industry to a standstill，Millions of tourists around the world cancel 188bet app plans，And therefore require the 188bet app company to refund。But despite pressure from customers，Some 188bet app companies and hotel owners still insist on using account points instead of refunds。They think，Under normal circumstances，188bet app prepayment fees are non-refundable，And exchanging it for points is a fair way。On the other hand，Changing the customer’s itinerary means that the company can still have cash flow - this is the only way for the entire tourism industry to smoothly survive the trough period。

“The 188bet app issue troubles us，”Three hotels of Leo Ghitis, owner of Nayara Resorts in Costa Rica, have been suspended，But all employees are still working，The only source of their salary is the deposit paid by the guests when booking the room。

“We know people would rather wait and see right now。But I realized，I am responsible for the lives of 350 employees working here - that is, 350 families，" 188bet app Gittes，He introduced deposit inflation1 for those guests who paid for the hotel in advance..2x discount，“If you have the opportunity to come to Nayala for vacation，The 350 employees here will sincerely thank you for everything you do for them。”

World 188bet app & Research from the Tourism Council，The COVID-19 pandemic has caused severe economic losses to the 188bet app industry，It is estimated that 100 million people in related industries will lose their jobs around the world。The effect of a drop of water on a stone is staggering: according to a report released by Oxford Economics in April，U.S. 188bet app spending could decrease by 9 billion in 2020，It will lead to a reduction in global economic output1. trillion。For some countries that are highly dependent on tourism (such as many Caribbean countries)，Tourism accounts for more than 10% of total GDP。

This means that many 188bet app companies are now in a life-or-death situation，And they can’t get through it with other funds，Especially if the company has paid the hotel bill in advance、Taxation、Employee wages and other operating expenses。

However，Even when the economy is booming，It is also unusual to have a large emergency fund。Senior hospitality industry consultant Bjorn Hanson thinks，Holding large amounts of cash is not conducive to 188bet app development。

"Most financial analysts would argue，It would be foolish for a hotel to hold on to large amounts of idle cash，" Hansen 188bet app，“Especially when the money can be invested for dividends、When repaying debts or expanding and renovating other aspects，Why put money in the bank？”

The dilemma between 188bet app companies and consumers during special times

Debra Asberry is the founder and president of Women 188bet app Together，This is a 188bet app company that only provides services to women over 50 years old traveling alone。For her，Whether to refund the customer，Determines whether the company will survive the difficulties or go bankrupt。

This company was founded in 1997，Had to reschedule 44 of 106 trips this year，All customers received account credits instead of refunds。And it is clearly stated in the terms of company introduced before the pandemic，If 188bet app may endanger the health and safety of participants，The company has the right to reschedule the itinerary。

Asberry said，Complete closure of the company will affect 1,600 tourists 188bet app year，And ten company employees、Dozens of tour guides，The impact of the suspension of business on downstream industries will also be huge: each trip of a customer requires the participation of about 12 local companies and suppliers，Includes hotels、Restaurants, etc.。

Asberry said: "188bet app companies confirm hotel rooms and other arrangements long before the trip begins，And most fees are non-refundable once paid。We try to explain to customers，Why can’t we refund all the fees to them。Most of the money they paid was spent on 188bet app arrangements，So we cannot refund the full amount。”

Hans Pfister, owner of Cayuga Collection, a luxury hotel resort chain in Central America, has also decided to "188bet app refunds" to customers in the form of points。This year，Cayuga Collection employs 450 people to lay off nearly half its workforce，The remaining employees have also had their salaries reduced，To get through this special period that Feist calls "sleep mode"。

For those customers who are older or have health problems，First has fully refunded。But he said on the 188bet app blog，According to 188bet app policy，Most people get account points。

“Withholding money from others before providing services，I know that doesn’t sound right，The company realizes 188bet app，" Pfister said in a phone interview，“But the money we’re refunding now will keep the company going for another week、One month or even several months of operation，Until we get out of 188bet app crisis。”

The 188bet app policy is strict, how can customers protect their rights?

But for many travelers，In this period of uncertainty，The appeal of “points” is really limited，And it caused them to question the entire 188bet app industry。New Orleans architect Steve Dumez says，He is reluctant to change the booking of his EF Educational Tours trip to Europe for his 14-year-old daughter。

Massachusetts-based EF Education First is only allowing customers to choose between a full credit (valid until September 2022) or a partial 188bet app — ,000 off a trip originally scheduled before May 15. USD (includes Dumez’s daughter’s itinerary)，Tours after May 15th are 0 off。

Dumez, 61, said: “I know there are fees for canceling the trip，But charging 25% for a trip totaling ,000 seems too much。EF Education First’s uncompromising attitude made me have some doubts about the 188bet app’s values ​​and the experience of my daughter’s original itinerary。”

Dumez is not the only one frustrated。Since March，The Massachusetts Attorney General’s Office has received approximately 530 consumer complaints against EF Education First。Particularly noteworthy is，Some customers have had funds withheld exceeding 75% of the trip value，And under the laws of Massachusetts，188bet app agencies must return a cash refund equal to the amount of services not provided。

In an email statement，A spokesman for EF said，The company "will refund all fees not used for customers' 188bet app plans"，And indicates that once the customer has booked the trip，The preparations begin，Usually "several years ahead of the planned departure date"。

“Our staff spends thousands of hours every year arranging all the details of every trip，To ensure that customers enjoy the best、The safest、The most meaningful 188bet app experience。” the spokesperson said。

When the refund policy seems less favorable，The interpersonal relationship between a company and its customers seems to be important。Women 188bet app Together refund rate is 82%，Asberry said，Customers dissatisfied with refund amounts are mostly first-time travelers，Their schedule was rescheduled to later this year instead of next year，Some customers think this time is too early，But Asbery said that the room for discussion is really limited，Because some suppliers adhere to the "must be consumed within 2020" policy。

However，Most companies do not benefit from this trust and goodwill。Several major airlines have received numerous complaints regarding 188bet app issues，Even faced the dilemma of being sued by customers。

Airbnb’s winter: revenue plummets and variables increase

For a company like Airbnb that deals with both travelers and B&B hosts，The issue of cash back is more complicated。Airbnb raised billion in April、Laid off 25% of employees in May。The company’s updated “disclaimer” promises refunds for canceled bookings，As long as the itinerary is scheduled to check in before June 15th，Customers can choose between a return of points (which can be used site-wide) or a 188bet app。However，Such a loose 188bet app policy also makes some B&B landlords dissatisfied。

Pam is a “super” landlord from California，In order not to affect my continued operation on the platform，She asked that her real name be hidden。She 188bet app，More than a dozen guests have canceled their reservations，Resulted in a loss of approximately ,500。

“Because of the epidemic，Everyone is affected，”she said，“Airbnb’s policy requires hosts to provide full refunds，But they also have to bear operating costs。During the epidemic，We lost all our income，But still have to pay the cleaning staff to rest at home、Maintaining B&B facilities and equipment。The 188bet app converted into points can allow the landlord to make up for the current losses one day in the future。”

*Source of 188bet app article：36氪，Author: Divine Translation Bureau, original title：《The global 188bet app industry is in trouble，Do you want a "refund" or a "refund of points"？》.