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LoginFree ride,Directly to the hotel,The country’s first “Public Digital Tourism Hotel Line” debuted in Hangzhou during the National Day Golden Week,Tourists can take a special line directly to 38 hotels under the Huazhu Group in Hangzhou。Not only that,Huazhu Group has achieved full 30-second check-in coverage in its 251 Hangzhou hotels,Over 94,200 people have experienced this service during Golden Week only,Received widespread praise from guests。
Huazhu joins hands with Hangzhou City Brain、Hangzhou 188bet app Municipal Bureau of Culture and Tourism jointly explores digital tourism solutions,Direct access to the hotel by bus,30 seconds quick check-in and other measures,Helping passengers effectively save midway transfers、Waiting time at the store,Achieve the “one more hour of travel” travel experience,Helping Hangzhou’188bet app s digital tourism upgrade。
188bet Online Sports Betting and Casino Special lines to 38 hotels
“Bus Digital Tourism Hotel Line” by Hangzhou Municipal Transportation Bureau、Hangzhou Municipal Culture, Radio, Television and Tourism Bureau、Hangzhou East Railway Station Hub Management Committee、Hangzhou Public Transport Group、China Mobile Hangzhou Branch、Jointly launched by Huazhu Group and Feekr Travel,is one of the important contents of the digitalization project of Hangzhou City Brain Cultural Tourism System,It is based on digital services and experiences,Integrating traditional transportation services with the Internet,Integrate multiple tourism elements simultaneously,Forming a new digital tourism experience。
The first 5 lines all depart from Hangzhou East Railway Station,Direct to Qianjiang New Town respectively、Direction of Xixi Wetland、Direction to Dream Town、Binjiang direction、Direction to Xiaoshan。The route can reach 38 hotels under the Huazhu Group,Covering Mercure Hotel、Royalton Hotel、Orange Crystal Hotel、Starway Hotel、CitiGO Huange Hotel、All Seasons Hotel、Hanting Hotel、Ibis Hotel、Elan Hotel、Hi Inn Hotel and other popular hotel brands。
30 seconds check-in, innovative experience promotes industry upgrading
Benefiting from Hangzhou’s good urban digital infrastructure,Huazhu Group has taken the lead in achieving 100% full coverage of 30-second check-in in Hangzhou。Through the "Huazhanggui" self-service machine at the hotel front desk,Guests can check in by themselves in 30 seconds,At the same time, the "Huazhanggui" self-service all-in-one machine also supports reservations、Payment、Check out、Online room selection、Face recognition、Invoice reservation、Full process operation including self-service card issuance and hotel stay。As of now,The average 30-second occupancy rate of Huazhu Group’s 251 hotels in Hangzhou has reached 57%,More than 11,000 people experience 30-second check-in every day。
During the epidemic,Huazhu Group is the first in the industry to launch intelligent "contactless services" including "Huazhanggui",Effectively combat the epidemic to provide safety for guests,Very popular among guests。where,The proportion of guests using "Huazhanggui" to check in at a single store can reach up to 93.8%,The highest proportion of guests using "Hua Zhanggui" to check out is 91.6%。“Hua Shopkeeper” has served more than 14.7 million guests in China。
Via Huazhu and City Brain、Collaborative exploration by Hangzhou 188bet app Municipal Bureau of Culture and Tourism,30-second check-in has been gradually upgraded from "a single emphasis on equipment performance" to "an overall focus on improving customer service experience"。Innovative experience of quick check-in in 30 seconds,Not only the innovation of IT equipment and technology,It also promotes enterprise business process reengineering、Service model innovation and operating model reshaping,Including hotel space design、Changes in employee job responsibilities、Adaptation and adjustment of standard procedures for reception and service,Reshaping the hotel’s business model,Promote the upgrade of industry service models。
As the world's leading hotel group,Huazhu Group adheres to the concept of "using digital technology to transform the traditional service industry",More forward-looking about technology layout,The digital system that has been polished for many years can provide guests with broader and more advanced intelligent services。Future,Huazhu Group will also work closely with Hangzhou City Brain,Bringing more convenience to guests、Rich travel experience。
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