March 1，According to the China Consumers Association website，China Consumers Association released the “Spring Festival” consumer rights protection public opinion analysis report on the 1st。Report states，Although the "consumption rights protection" information showed a curved and fluctuating trend during the monitoring period，But the number of relevant public opinions every day is relatively balanced。The negative information on consumption during this year’s Spring Festival holiday is mainly concentrated on amusement facilities、Movie viewing service、Fireworks setting off and other aspects。

Message display，The epidemic continues to spread overseas、The domestic epidemic has been effectively controlled，In the context of the nationwide promotion of “celebrating the New Year on the spot”，Spring Festival consumer markets in various places are becoming increasingly active。The movie market frequently breaks box office records，The tourist attractions are crowded with people，Retail、The catering market has experienced significant year-on-year growth。Health at all levels、Cultural Tourism、Safety supervision、Market supervision and other relevant departments and consumer organizations are performing their duties，Strive to create a safe and secure consumption environment，Effectively safeguard the legitimate rights and interests of consumers。

According to monitoring data from the Ministry of Commerce，New Year’s Eve to the sixth day of the first lunar month (February 11-17)，National key retail and catering companies achieved sales of approximately 821 billion yuan，An increase of 28 compared with last year’s Spring Festival Golden Week.7%，4 more than the 2019 Spring Festival Golden Week.9%。

Data released by the National Film Administration，This year’s February 11th (New Year’s Eve) to 17th (the sixth day of the first lunar month)，National movie box office reached 78.2.2 billion yuan，Following 59 in 2019.0.5 billion yuan later，Breaking the national box office record for Spring Festival movies again，At the same time, it created a single-day box office in the global single market、Global single market weekend box office and many other world records。

To further understand the real feedback from consumers during the Spring Festival under the background of normalized epidemic prevention and control，Focus on consumption hot spots during the short and long holidays，Effectively resolve consumer disputes，Effectively play the role of social supervision，The China Consumers Association uses the Internet public opinion monitoring system，A network big data public opinion analysis was conducted on the relevant consumer rights protection situation during the period from February 11, 2021 (New Year’s Eve) to February 19, 2021 (the eighth day of the first lunar month)。

188bet sports betting app download

During the 9-day monitoring period from February 11th (New Year’s Eve) to February 188bet sports betting app download 19th (the eighth day of the first lunar month)，Collected a total of 7,037,718 pieces of “Consumer Rights Protection” information related to the “Spring Festival”，The average daily message volume is about 780,000。Monitoring period，Although the "Consumer Rights Protection" information shows a fluctuating trend，But the number of relevant public opinions every day is relatively balanced，Most on February 19th (the eighth day of the first lunar month)，1068943 items。

On information dissemination channels，During the "Spring Festival" period, the main channels for disseminating information on "consumption rights protection" are Weibo、Client、WeChat、Website、Forum、News, etc.。Among them，Weibo has the highest amount of information，Proportion 45.15%；The second is the client，Information volume ratio 25.62%；The third is WeChat，Information volume ratio 16.46%。

2. Concentrated areas and typical cases of consumer rights protection issues

During monitoring period，A total of 1,129,429 pieces of “complaint” and “consumption rights protection” information were monitored through the public opinion monitoring system，Accounting for 16% of the total information on “Consumer Rights Protection”.05%。

This type of information reflects consumers’ negative evaluation of the goods and services they receive，Has the "sensitive" attribute that triggers negative public opinion on consumer rights，This report summarizes it as "consumption rights protection" negative and sensitive information，And focus on analysis。

Monitoring Discovery，Online ticketing that consumers complained about more during the 2020 Spring Festival、Epidemic prevention supplies、Problems such as catering and accommodation are not concentrated，The negative information on consumption during this year’s Spring Festival holiday is mainly concentrated on amusement facilities、Movie viewing service、Fireworks setting off and other aspects。

(1) Internet celebrity attractions with high traffic and amusement facilities have many accidents

During monitoring period，Collected a total of 123656 pieces of negative information about "amusement facilities"，The number of daily public opinions is relatively stable，There is relatively more negative information related to amusement facilities during the holidays on February 14 (the third day of the first lunar month)。

During the Spring Festival Golden Week，Public opinion about amusement facilities is mainly focused on the incident of a high-altitude project failure in a playground in Shaoyang, Hunan, which caused more than ten people to be injured，After relevant media reports，High attention from online public opinion。In addition，The Yiwanghong Bridge broke in Mianyang, Sichuan on February 18th，Resulting in injuries to several tourists，High public attention。

Typical Case 1: "High-altitude flying" flying chair loses control，More than ten tourists were injured and sent to hospital

@新京报our video: “[#Hunan Shaoyang High-altitude Project Failure#More than ten people were injured] February 13，A "high-altitude flying" project in a playground in Shaoyang, Hunan failed，The flying chair the tourists were riding on lost control and fell to the ground，Some passengers on the seats fell with the seats，Some tourists standing around were injured。Local police、Emergency and other departments arrived at 188bet sports betting app download the scene to provide rescue，The injured were transferred to the hospital in batches for treatment。Shaoyang County Party Committee Office Name，The accident caused more than ten people to be injured and sent to hospital。”

Typical case 2: The suspension hook broke and many people fell to the ground and were injured

@ Boiling Point Video: “[Thrilling！# Sichuan Mianyang Yiwanghong Bridge broke and many people fell and were injured#】February 18，Fule Flower Township, Youxian District, Mianyang City, Sichuan，The famous bridge, a local tourism and recreational project, suddenly broke，Several tourists on the bridge fell to the ground，Causing minor injuries to several tourists。120 ambulance rushed to the scene after the incident，The doctor treated the injured，And sent to the hospital for further examination，Relevant departments are still investigating the cause of the accident。”

February 19，@热点视频: “#Mianyang involved scenic spot has been closed for rectification# around 4:10 pm on February 18, 2021，The steel frame hook of the "Internet Celebrity Bridge" bridgehead of Fule Huaxiang entertainment facility in Xinqiao Town is broken，Injured 5 people，None of the five injured are life-threatening，After the incident，Mianyang City Youxian District Emergency Management Bureau and industry authorities have ordered the owner to suspend business for rectification。”

(2) Soaring movie ticket prices and concerns about theater safety

During monitoring period，Collected a total of 100,259 pieces of negative information about "movie viewing services"。The amount of negative information fluctuates greatly every day，The daily average is around 11139 items，The amount of public opinion information reached its peak on February 15th (the fourth day of the first lunar month)。

Judging from the public opinion feedback of this monitoring，Significant increase in box office due to Spring Festival movie，The influence of the popularity of many Lunar New Year films，The amount of relevant public opinion information has also increased significantly。Some netizens complained about the box office growth，Movie ticket prices have also increased a lot。In addition，The concentration of carbon monoxide in a cinema in Zhejiang exceeded the standard，Many people sent to hospital，Also attracted widespread public attention。

Typical Case 1: Movie tickets are too expensive and price increases are too arbitrary

Yidian News Beijing Daily: Audiences complain that Spring Festival movie tickets are too expensive and the theater responds: Demand exceeds supply，Prices will be reduced after the seventh day of the Lunar New Year

“Movie tickets are too expensive” and “can’t afford to watch movies” have become a common complaint among many viewers this year。According to Lighthouse Professional Edition data，This year’s Spring Festival period (data statistics are from the first to the fifth day of the lunar month) the national average ticket price is 49.1 yuan，4 higher than the average ticket price during the Spring Festival in 2019.5 yuan，10% increase。Among them, first-tier cities in Beijing, Shanghai, Guangzhou and Shenzhen have experienced significant increases，10% higher than the average ticket price in first-tier cities during the Spring Festival in 2019.5 yuan。

Li Xu, the store manager of Poly Cinema Tiananmen said frankly，The theater where he works has experienced three price increases during the Spring Festival 188bet sports betting app download this year。“We will start selling tickets for New Year’s Day on January 29th，Just opened 30% of the sessions and saw them selling out very quickly，So there is the first round of price increases，Rising from about 50 yuan to about 60 yuan。As the Spring Festival approaches, I find that everyone has adjusted to 70 or 80 yuan，Then adjust it to 70 or 80 yuan。Discovered after passing the first grade of junior high school，Even if it rises to seventy or eighty yuan，The sales speed has not dropped，So it increased by another ten or twenty yuan，At this time, the ticket purchasing speed of the audience returned to a relatively normal level。This price range remains throughout the Spring Festival。”

Typical case 2: The theater viewing environment is poor and many people feel dizzy and vomit and are sent to the hospital

@Daily Economic News: "[#Zhejiang A cinema accident occurred and many people were sent to hospital# It was initially determined to be caused by excessive carbon monoxide concentration] According to the "Dongyang Release" news，February 17, 18:00，Several people in the first auditorium of Xintiandi Cinema, Weishan Town, Dongyang City, Zhejiang Province became dizzy while watching the movie、vomiting and other physical discomfort。Dongyang City immediately arranges for the above persons to go to the hospital for examination and treatment，And organized all 63 people in the theater to go to the hospital for health examination。

Combined on-site environmental testing and blood test results of unwell people，Preliminary judgment is that the carbon monoxide concentration exceeds the standard。Currently，None of the medical examiners’ lives were in danger，The venue involved has been temporarily closed，The specific reason is under further investigation。”

(3) Firecracker setting accidents occur frequently and Internet celebrity fireworks are banned from sale

During monitoring period，A total of 79,717 pieces of negative information on "Fireworks and Firecrackers" were collected。The daily average is around 8857 items。Public opinion information is more concentrated on February 12th and 13th (the first and second day of the first lunar month)。

Accidents of children setting off fireworks and firecrackers occurred in many places during the Spring Festival，Safety risks of cold fireworks and steel wool fireworks cause concern，"Steel wool fireworks" sold in physical stores and online platforms，Required to remove all items from shelves and dispose of them properly。

Typical case 1: Fireworks detonated sewer pipes and Chongqing girl was killed

@whirlpool video: “[A girl in Chongqing died when a septic tank exploded while setting off fireworks# ，The government is handling follow-up work] February 13，Chongqing。Netizens revealed the news，A girl in Hechuan District caused a sewer explosion while playing with firecrackers on the evening of the 12th。According to Beijing Youth Daily，Witnesses said they heard a loud noise during the incident，Multiple manhole covers were blown open。13th，Name of Hechuan District Government staff，The falling fireworks and firecrackers may have exploded the septic tank during the incident，The accident resulted in the tragic death of a little girl。”

Typical case 2: A naughty child throws firecrackers and causes trouble, and the guardian must strengthen supervision

@CCTV News: “[Beware！# Frequent accidents involving children setting off fireworks and firecrackers 188bet app in many places#】Recent，Two #children in Hangzhou, Zhejiang, threw firecrackers into the sewer and the road collapsed#；In Changsha, Hunan，A child threw firecrackers into the bungalow，The fire is fierce；Two children in Foshan, Guangdong set off fireworks on the grass，The fire area is about 200 square meters... When fireworks and firecrackers are set off, the instantaneous temperature can reach more than 1000℃，Easy to cause accidents。Remind parents: take good care of your children，Safe New Year！ ”

Typical Case 3: The flame temperature is as high as 2000℃ and the sale of "steel wool" is completely banned

@People’s Daily: “[Internet celebrity “steel wool” is very dangerous！Office of the State Council Safety Commission: #SteelwoolFireworksShould All Be Removed from the Shelves#】"Steelwool" is a type of metal filament that ignites directly，The flame (spark) temperature is extremely high (up to more than 2000℃)。16th，Deployment requirements of the State Council Security Committee Office，Severely crack down on the production of steel wool as fireworks、Sales、Activities such as setting off；"Steel Wool Fireworks" currently sold in physical stores and online platforms，All must be removed from the shelves and properly disposed of。”

3. Strengthen the responsibility of safety subjects and continue to improve consumer experience

The high-altitude flying chair is out of control、The amusement suspension bridge tilts、Fireworks detonate manhole cover、Carbon monoxide exceeds the standard、Cold light fireworks banned....。。Many personal safety accidents occurred during the Spring Festival holiday，Becoming the biggest hot spot of public opinion、Pain points。

The right to safety is the basic right of consumers protected by law，Consumption safety involves the people’s greatest concern、The most direct、The most realistic interests，It is also the foundation and guarantee for the sustainable and healthy development of the consumer market。The theme of the 2021 Consumer Rights Protection Year is “Protecting Safety，Smooth consumption”。This is an inevitable requirement to promote the construction of a new development pattern，It is a practical action to thoroughly implement the new development concept，It is a good start to achieve a new stage of development、Strong support for a good start，It is a loyal practice of people-centered development ideas。

Hot spots on personal safety accidents that attract public attention during the Spring Festival、Pain points，China Consumers Association puts forward three suggestions。

(1) Fulfill the responsibilities of market entities.This year, various places are advocating “celebrating the New Year on the spot”，Some outings、Significant increase in tourists in rural tourist areas，Ability to receive and ensure safety in scenic spots，Raised a serious challenge。The flying chair in operation during the festival went out of control，It makes people doubt whether its daily safety maintenance is in place；"Internet celebrity" suspension bridge load-bearing rope is loose，The bridge deck is tilted，its quality and safety management，It also makes people put a question mark。Market entities are the first persons responsible for consumer safety，It is recommended that market entities improve their ideological understanding，Establish "safety first" business awareness；Implement main responsibility，Decompose it layer by layer、Implement item by item；Adhere to problem orientation，Carry out self-examination seriously，Discover problems in time，Solve the problem；Strengthen risk investigation，Resolutely prevent consumer safety accidents。

(2) Implement supervision and management responsibilities.Strengthen industry supervision，It is recommended that supervision and management departments put consumer safety in a prominent position，Strengthen daily supervision and inspection，Change "post-event supervision" to "pre-event supervision"，Plugging consumer security loopholes，Stick to the red line of consumer safety。Looking from the hot topics of public opinion during the Spring Festival，Personal safety accident involving public facilities，Trend of multiple occurrences，Some even paid a heavy price with their lives，A happy New Year holiday，Adds a touch of pain and sadness。The reason，Except for the perpetrator’s own lack of precautionary awareness and ability、Relevant supervision is not in place，It is also related to the fact that the relevant responsible units did not tighten the string of safety supervision。

The safety of public facilities such as "small manhole covers" is related to "great people's livelihood"，Suggest relevant responsible entities，Intensify efforts to regulate and rectify，Promote the regulatory transition forward，Effectively plugging security incident loopholes。Strengthen daily supervision and inspection，Establish a accountability mechanism，Place safety responsibilities on people。

Meanwhile，Add warning reminder sign，Improve the public’s proactive prevention capabilities。School、Community、Parents should put children’s safety education first，And perform guardianship duties，Prevent similar tragedies from happening again。

(3) Continue to improve consumer experience.Movie ticket prices skyrocketed，On the surface it is driven by the market，In-depth analysis also involves consumer experience in transactions。Cinemas raise movie ticket prices in pursuit of commercial interests，Then ignoring the mass nature of movie consumption during festivals，It’s like killing a goose to retrieve the eggs，Once you lose the trust and understanding of consumers，It is your own long-term development that will be harmed in the end。

With the continuous upgrading of consumption and the continuous improvement of the consumption environment，People pay more attention to their psychological feelings during the consumption process。If a company only pursues economic interests，Ignore the psychological feelings of consumers，It is tantamount to fishing from the lake。Therefore, it is recommended that market entities pay attention to credit in business activities，Keep your promise，Continuously improve consumer experience，Let consumers eat with peace of mind、Buy with confidence、Comfortable to use，Only in this way can we embark on the path of healthy development，Only in order to remain invincible in the fierce market competition。

*thisTextSource: China News Network, original title: "The China Consumers Association releases a public opinion report on consumer rights protection during the Spring Festival: amusement facilities, etc. are mostly negative》.