How to evaluate the staying experience of a hotel chain？I believe most people will choose to view the hotel's“Ctrip Points Rating&188bet mobile login;。

Including“Hygiene、Environment、Service、Facilities”In Ctrip’s evaluation system of four major items，High ratings mean generally high recognition by consumers in the industry，It also means that the group it belongs to has hard-core branding、Chain management capabilities，It means more prominent display opportunities on Ctrip 188bet mobile login search pages。

How to get high ratings？Thanks to“Service、Management、Digitalization”The synergistic resonance of the iron triangle，Weilai Hotel (Tianjin Binhai Airport Airport Free Trade Zone 188bet mobile login) (hereinafter referred to as “Weilai Tianjin Airport 188bet mobile login”) to nearly 4.High rating of 9 points，Become a typical representative。The 188bet mobile login’s online reviews have grown from the initial 100 to more than 900，And the rating is gradually increasing，Completed outstanding performance ranking among the top three in competitive business districts，Reaching the goal of technology and“Temperature”’s dialectical unity……

Next，Let us follow the 188bet mobile login manager Zhang Xiaoxiao，Enter Weilai Tianjin Airport 188bet mobile login together，Reveal the story behind high ratings。

Service is to give guests more “一点&188bet mobile login;

“Hello？Can you pick me up？&188bet mobile login;Ms. Zhao asked anxiously on the phone。

A few minutes later，There is someone assigned to carry Ms. Zhao’s luggage，While guiding Ms. Zhao to the booked Weilai Tianjin Airport 188bet mobile login。After inquiry，It turned out that Ms. Zhao navigated to the wrong location，After the front office manager received the call，Go quickly to greet，Resolved this little incident for passengers during their trip，Also won Ms. Zhao’s favor for this hotel。

“The staff in the 188bet mobile login always take the initiative to give customers more‘一点’。This‘一点’It can be convenient for guests，Our employees walk more by themselves、You can also greet the guests more after arriving at the 188bet mobile login、Maybe he is more thoughtful about his guests。”Zhang Xiaoxiao, manager of Weilai Tianjin Airport 188bet mobile login, said。

Because the 188bet mobile login is located near the airport，Guests visiting the hotel are mainly business travelers，The busy work pace makes the hotel stay experience particularly important。Zhang Xiaoxiao positions according to the 188bet mobile login’s customer base，Provides three heart-warming services that are different from other mid-range hotels:

• Provide more abundant breakfast categories，Menu adjusted according to season
• Separate rest area for each floor，Free unlimited mineral water
• 188bet mobile login can come to collect a change of clothes with just one call、Return to room after cleaning

“Unlimited mineral water and free laundry service are the two value-added services most praised by guests，Under the premise of controllable costs，Let the passengers gain‘一点’Unexpected surprise。&188bet mobile login;Introduction to Zhang Xiaoxiao，“In addition，We also start from the perspective of SOP，Continuously polish and improve service standards，We hope to be more detailed than what the group requires。&188bet mobile login;

Open the operation SOP of Weilai Tianjin Airport 188bet mobile login，Reminder from guests before check-in、Communication，Instructions to Check-in、Reception、Introduction，Check out after check-in、Return visit，And daily greetings to guests, etc.，Rich and comprehensive content。

There are several representative details: when guests check in，Most hotels will say ";Please provide your ID”，The phrase used in Weilai Tianjin Airport 188bet mobile login is "";Please borrow your ID”。15 minutes after guest checks in，The front desk will proactively call the guest's room，Ask if you are satisfied，In order to provide more services that guests need。

“What impressed me most was that a guest expressed that the room looked new during the call at the front desk，Worried about whether there are harmful gases。We immediately tried our best to provide our guests with a high-quality air purifier。The guest expressed his gratitude to the 188bet mobile login for its considerate service when leaving the 188bet mobile login。We want our guests to feel that，Any small concerns and suggestions，Important to us all。”

Digitalization is an extension of services

Achieve the ultimate service，Let“人”Become a core element in hotel operations。This seems to be a departure from mid-range hotels“Digitalization”’s big trend，In fact it is not the case。In the opinion of the 188bet mobile login manager Xiaoxiao，“Digitalization can help hotels manage more scientifically and intelligently，is an extension of the service。”

Weilai Tianjin Airport 188bet mobile login is close to the airport，But the competition among surrounding hotels is also fierce——There are 29 hotels in the business district，Nearly half of them are mid-range hotels，It can be said that opportunities and risks coexist。How to“More wolves and less meat”occupies a favorable environment“Location”？In addition to the ultimate service，Zhang Xiaoxiao also chose to make a fuss about room pricing。

“Benefit from the digital technology empowerment of Luyue Group，Storees can realize intelligent pricing based on 188bet mobile login prices in competitive business districts。But if we go one step further，There are more ways to play。”Zhang Xiaoxiao introduced，“When I first took over the 188bet mobile login，Because the advantages of the 188bet mobile login are not obvious、The customer base is not stable enough、There are fewer reviews on the OTA platform，So we adopted a low price strategy to attract customers。The average daily room price is 5-10 yuan lower than the competition，Let more consumers choose to stay in the 188bet mobile login，Gradually accumulate 188bet mobile login reputation。”

“After more than three months of hard work，The number of 188bet mobile login reviews and ratings increased，I can clearly feel the increase in the number of customers，At this time, we will adjust the room price to be the same as the average price in the competitive circle。Benefiting from good reputation and relatively stable IDS orders and agreement customers，188bet mobile login occupancy rate remains at a high level，The average 188bet mobile login OCC in October is as high as 80%。”

“Not only that，The joint membership rights of Luyue Group and Ctrip Group also help the hotel attract more customers，Late check-out、Diamond card free room upgrade and other services have received unanimous praise from guests。Lvyue Academy’s online video courses enable 188bet mobile login employees to receive new operational skills training immediately，The Ctrip business manager who is responsible for connecting with stores is often amazed by the speed and extent of our information mastering。”

“Being on the front line，The most intuitive feeling is，Every action taken by Luyue Group in terms of Internet+ brand operations is based on improving the consumer experience。We can clearly feel the group’s support in digitalization、Empowerment and guidance，As a result, we continue to make breakthroughs and improvements in our work results。&188bet mobile login;Zhang Xiaoxiao said。

The key to 188bet mobile login efficiency is 188bet mobile login-energy training

While high-quality services are highly recognized by consumers，Who would have thought of this mid-range 188bet mobile login team operating more than 80 rooms and achieving outstanding results，There is a staff shortage of nearly a quarter。

Zhang Xiaoxiao confessed，“The current pressure on personnel is indeed relatively high，We are also continuing to add new ones，But fortunately everyone works very efficiently。The key to ensuring 188bet mobile login operation efficiency，It’s training。”

“Via Daily Information Meeting、Daily work flow and problem sorting，Employees can clearly understand what work needs to be done at each point in time。Encountered a problem that I cannot handle，Employees also know who they need to ask for help。This is very important，Through continuous intensive training，We ensured process access，Provides a solid institutional foundation to meet guest needs。&188bet mobile login;

Another thing that Xiaoxiao is quite proud of is that every employee in the 188bet mobile login is ";Almighty”——Even the ladies at the front desk have independent and high-quality guest room decoration capabilities。“Through business exchanges and training among employees，The ladies at the front desk have gained new skill points，And has provided effective assistance for 188bet mobile login operations under special circumstances。”

“Tianjin held a large-scale event some time ago，The hotel welcomes occupancy peak。Several colleagues at the front desk took the initiative to stay after the night shift to help decorate the room，Improve check-in efficiency。&188bet mobile login;Laughing about it，“This kind of mutual help is very common in the team。&188bet mobile login;

Talk about the next improvement direction，Zhang 188bet mobile login gave a four-pronged plan:

• Improve employees’ professional quality and skills，Better services for 188bet mobile login net worth individuals
• Improvement of public areas and room facilities，Add self-service vending machines to meet the needs of 188bet mobile login returning late
• Breakfast is designed to be more abundant, scientific and nutritious
• Development Agreement Customer，Currently accounting for about 40%，It takes more effort to maintain，Improve customer loyalty

The four directions include employee training、Facility upgrade、Service improvement and channel expansion，Also covers almost the main aspects of hotel management。From Zhang Xiaoxiao’s calm and very quick answer，We also feel that the 188bet mobile login manager has clear thinking and confidence in the work rhythm。

Believe in every Wei Lai 188bet mobile login manager，Always draw a clear road map to the future in your mind，And always optimized、Update。