About 188bet complaints，Every time March 15th, it becomes a hot spot for reports。With the popularity of Internet tourism，Traditional 188bet agencies are no longer the focus of public opinion。

But what is the truth?

The following is the latest data released by the National Tourism Administration，In the first half of 2015, tourism quality supervision and law enforcement agencies at all levels across the country accepted a total of 9198 tourism 188bet，7706 cases opened for investigation，7259 cases closed，Close rate 94.20%。

From the perspective of the person being sued，4706 complaints against 188bet agencies，Accounting for 60 of the total number of complaints.97%；1244 complaints about attractions，16 of the total number of complaints.12%；641 shopping complaints，Accounting for 8 of the total number of complaints.31%；402 complaints against online 188bet companies，5 of the total.21%；280 complaints against the hotel，3% of total complaints.63%；79 complaints about tourism transportation，1 of total complaints.02%；78 complaints about catering，1 of total complaints.01%；288 other complaints，3% of total complaints.73%。

Reporter learned，Among the 7230 identified 188bet complaints，1016 cases of 188bet agencies increasing or decreasing tourism items without tourists’ consent，14 of the total.05%；767 cases of delayed itinerary changes，10 of the total.61%；Unreasonably low price 636 pieces，8 of the total.80%；415 cases of lowering service standards during 188bet itineraries，Accounting for 5 of the total number of complaints received.74%；401 items of forced and disguised forced shopping，5 of the total.55%；398 cases of tour guide service quality problems，5 of the total.50%；994 items that are not the responsibility of the 188bet agency，13 of the total.75%；2603 other reasons，36 of the total.00%。

Based on the 188bet complaint cases accepted in the first half of 2015，Exhibits the following characteristics:

First, outbound 188bet complaints surged。First half of 2015，A total of 20,103 complaints filed nationwide，8116 outbound tourists，40 in total.37%。The total amount of claims settled by 188bet agencies nationwide reaches 1048.0.87 million yuan，Outbound 188bet claim amount 535.83.13 million yuan，Proportion of total 51.12%。First half of 2015，The outbound 188bet market has a large number of complaints，However, due to the outbreak of Middle East Respiratory Syndrome in many overseas countries in the first half of the year，Number of outbound complaints、The number of visitors exceeds historical levels。This reflects that various localities should strengthen the guidance and supervision of 188bet agencies，When faced with such problems，Improve the ability to handle emergencies。

Second, scenic spots have become the target of complaints after 188bet agencies。First half of 2015，When overseas markets are affected by the Middle East Respiratory Syndrome epidemic，Complaints against 188bet agencies top the list。Of 7718 cases analyzable，1244 complaints about attractions，16 of the total.12%，Jumped to second place，Becomes the main target of complaints after 188bet agencies。Reflects that there are certain problems in the management of scenic spots in various places，Resulting in a sharp increase in the number of complaints against tourist attractions，Strengthening the management of scenic spots will become the focus of the quality supervision and complaint handling agency in the next step。

Third, the complaint against the 188bet agency for violating the contract is more serious。Data display，Category of causes of action in the first half of the year，1016 cases of 188bet agencies increasing or decreasing tourism items without tourists’ consent，767 cases of delayed itinerary changes，415 cases of lowering service standards during 188bet itineraries，401 items of forced and disguised forced shopping，35 of the total.95%。This reflects that the 188bet agency’s unauthorized changes to the contract and violation of the contract are still serious，Tourism authorities should further increase supervision、Guide、Management。