Tragedy strikes Phuket again.

July 5，Two cruise ships carrying 127 Chinese tourists capsized in a sudden severe storm in the waters near Phuket Island, Thailand。According to media reports，As of 6th，Among the 127 Chinese tourists on board，16 people died、33 people missing，Another 78 people were rescued，The injured tourist has been sent to the local hospital for treatment。

Accident caused heavy casualties，touching the hearts of many Chinese people。However，This is not the first time a similar accident has occurred in Phuket。

Just in January this year，A speedboat explosion just occurred in the waters near Phuket，The accident caused one death and many injuries。According to Thai media reports，There are 26 Chinese tourists and 5 Thai crew members on board，The accident caused 5 serious injuries。

Earlier，In 2013、2015、2016，There was also a yacht collision in Phuket、Yacht rear-end collision accident、Yacht fire accident、Yacht sinking accident, etc.，Of these accidents，There are Chinese tourists in all of them。

A steady stream of bad news looms over the resort island of Phuket，Tragedies again and again force people to ask: Why are Chinese people always injured in Phuket？

In an accident that has occurred，There is a natural disaster，There are also human disasters。Behind the seemingly accidental accident，Players in the tourism industry chain driven by capital are also reshaping the rapidly expanding outbound travel market，And these changes，It is and will affect every travel consumer。

188bet online sports betting Disaster

Who is the real culprit that caused the shipwreck in Phuket？In the opinion of industry insiders，This accident，Natural disasters may be greater than man-made disasters。

At the time of the incident，Another 188bet Online Sports Betting and Casino cruise ship was also struggling to move forward in the waters near the incident。A person close to the shipping company to which the ship belongs told "DeepNet"，In the opinion of other cruise ship staff who also experienced the storm，This is a natural disaster greater than a man-made disaster。

According to the analysis of the ship owner，The capsized Phoenix is ​​a luxury cruise ship，There are three floors，The hull is also very high，The hull is also very high，But the bottom is narrower，A ship with a relatively shallow draft，So the force at the bottom is too small，Easily unstable，In addition, there are more people on that day，Because of the extreme weather on the day of the incident，prone to problems。

Whatever happened to the Phoenix，Other cruise ships that were lucky enough to escape，They are all the actual carriers for tourists traveling to Thailand to participate in the one-day trip to Phuket，In the lengthy tourism product sales chain，The key factor that ultimately determines whether it is safe for tourists to travel，These are local shipping companies in Thailand。

Although the Phuket shipwreck tragedy was a natural disaster caused by extreme weather accidents，But for choosing to travel、For tourists who customize travel products，The level of the shipping company can still make a huge difference in the experience and safety of the final trip。

The industrial chain behind one-day tours

An industry insider who has worked in Phuket’s local transportation agency told "Shenzhen Net"，Phuket one-day tour products purchased by tourists on major online travel platforms，Most of them have experienced the following industrial chain: shipping company (direct service) - overseas transportation agency (rough packaging、Indirect service) - Domestic tour groups (such as Lazy Mao Travel、Lazy Bird Travel, etc.，Refined packaging of products，Sold online through various channels) - major travel platforms (such as Ctrip、Flying Pig、Mafengwo, etc.，is the main sales channel)。

Therefore，Phuket one-day tour appearing on major online travel platforms，Actually made by travel product suppliers who have settled on the platform，Communicate and contact the Phuket shipping company through the local travel agency，Obtain ship slot resources，After packaging 188bet online sports betting and putting relevant resources on the shelves，Only appeared in front of ordinary consumers。

In this chain，The shipping company is the person most directly responsible for determining the quality of the tourist experience，And the worrying thing is，current，The quality of Phuket shipping companies varies。Therefore，If you want to buy a truly reassuring one-day tour，Consumers need to identify which shipping companies are reliable，Which ones are unreliable。But in fact，Many domestic travel product suppliers do not indicate the shipping company of the shipping vessel，Most of them directly introduce the name of the ship，Such as "Phoenix"、"Cape No. 7"。So consumers only know the ship type，Don’t know the shipping company，It’s hard to tell which company’s products and services are reliable。

Even though the shipping company is clearly stated in the product introduction，Most consumers do not have the ability to identify which shipping company is reliable，Which one is unreliable。

In recent years，China’s outbound tourism market is developing rapidly，Thailand has always been a popular destination for Chinese people to leave the country。In order to compete for this piece of cake，Many Chinese capitals are accelerating their deployment in the local tourism market。

The industry insider told "Shenzhen Web"，The joining of Chinese capital，It also exacerbates the chaos in the local tourism market，“The level of shipping companies itself is uneven，And after Chinese capital comes in，There are some companies that are not really engaged in tourist routes，Will rent a ship from the shipping company myself、How to operate by yourself，Get destination tourism resources，In order to cover the costs caused by renting or buying a ship，These emerging companies need to attract more customers。This has resulted in many local old-line shipping companies in Phuket，We are receiving fewer and fewer Chinese guests now，It’s because Chinese people are now taking self-operated one-day trips to sea。”

In the process of a self-operated one-day trip to the sea by a Chinese travel company，In order to attract more customers，Price war is often the most direct and effective way to acquire customers。Because of this，Independent travel is regarded as a relatively 188bet online sports betting unsafe way by some people in the industry - because once customers purchase travel products, they only value low prices，It is easy to experience the oldness of the ship、One-day tour with reduced services。

Accidents involving Chinese tourists have occurred frequently in Phuket in recent years，On the one hand, it is because of the rapid growth of Chinese tourists，Large base，On the other hand, it is also due to the rapid expansion of China’s tourism market，Brought some chaos to the industry。

It is precisely because of the superposition of many factors，Phuket, a former tourist destination，Now it seems to have become a black hole with frequent accidents。

Mixed responses from travel platforms

After the accident，Major online travel platforms have successively updated relevant information。

Mother Donkey disclosed on the morning of July 6th，After the Phuket boat accident，Lvmama Travel Network and branches across the country、Subsidiary multi-channel emergency contact，As of 23:00 on July 5th，Lvmama platform is confirmed safe for tourists in Phuket and other parts of Thailand。

Noon, July 6，Fliggy disclosed the relevant situation to "Shenzhen Web": We contacted the platform merchants overnight to check the data，The latest situation is，50 of the tourists involved booked through the Fliggy platform，22 of them are still missing。Four PM，Fliggy updated data: so far，The boat capsize in Phuket, Thailand involved 61 tourists who booked on Fliggy platform，26 of them are still out of contact，1 person unfortunately died。

OTA leader Ctrip synchronized the relevant situation with Shenzhen Net at 11 o'clock on the night of the 6th: 12 customers traveled through self-service，One-day fun tour，On the ship involved，All rescued safely now。There are 4 tourists who have booked products from a travel agency through Ctrip，1 person rescued，There are still 3 tourists who have not been contacted。Ctrip did not explain whether the 12 rescued users had booked a day trip to Phuket through the Ctrip platform，Facing questions from "Deep Web"，Ctrip did not respond yet。

Tuniu also issued a statement late at night on the 6th，Indicates that Tuniu is traveling with a group in the direction of Phuket、Free travel、Safety of local tourists。

According to CCTV report，188bet Online Sports Betting and Casino Outbound independent travel platform lazymao travel verification，In this Thailand yacht capsizing accident，44 tourists purchased travel products through the Lazymao platform，As of 10:00 am on the 6th，Lazymao platform has contacted 40 of them，There are still 4 people who cannot be contacted。

As of now，Mafengwo has not yet provided relevant information about the Phuket shipwreck。

As the main channel for many Chinese tourists to contact tourism products，Online travel platform’s performance and responsibility definition in this accident，has also become the focus of attention from the outside world。

Platform’s responsibility boundaries

current，Most tourist destination entertainment products sold on online travel platforms come from two sources，One is that the platform directly purchases local tourism resources，Self-operated products packaged and launched；One is a platform tourism product provided by merchants settled on the platform。

Due to the relatively small travel companies，The strength and quality control of online travel platforms are stricter，Therefore, an industry insider told "DeepNet"，When purchasing related travel products，Choosing platform self-operated products is a safer choice。

But in fact，Experienced by "Deep Web"，Currently whether it is Ctrip、Flying Pig、Mafengwo or Meituan Travel，Platform products supplied by third-party merchants account for the mainstream of amusement products in overseas destinations。

An industry insider revealed to "DeepNet"，The platform’s current review of third-party merchants is relatively loose。

“The platform may not be able to filter the quality of products，But he has the responsibility to screen suppliers，Develop a strict admission standard，This requires qualification review，Investigated in all aspects including historical accident rate。But now many platforms are more open，As long as you have three certificates，You can enter if your certificates are compliant，I won’t censor you any more。In fact, the current age of the platform for third-party products、Driver’s driving experience、There are no more detailed standards to control the age of the ship。If the platform can control and describe tourism products in the same way as a hotel，State 188bet Online Sports Betting and Casino clearly the year it was built、How many rooms in total，Consumers may be more likely to make judgments。”

Currently，Online travel platform，Including industry bosses，Not standardizing the industrial chain，Play its due role。

Although the Phuket shipwreck this time is more of a natural disaster caused by extreme weather，But frequent tragedies have reminded industry practitioners，While grabbing the rapidly expanding market cake，Faced with signs that consumers’ life safety is threatened，The industry has reached the point where it needs self-examination、When fixing leaks or even upgrading。

And in this process，has become a large online travel platform for many Chinese tourists to purchase travel products，Need to take on more responsibilities。

*thisWen LaiSource: Tencent, Author: Han Yimin，Original title: "Shenzhen Net｜The current status of the industry behind the Phuket shipwreck disaster: platform review is weak and players are mixed》.