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March 31,According to Fliggy internal information,Zhuang Zhuoran, President of Fliggy Travel, issued a letter to all employees,Announced the launch of Fliggy organizational reform,“Be fully prepared to face the market independently in the future”。
Zhuang Zhuoran stated in the letter,The market and needs of the tourism industry are completely different from e-commerce,Fliggy must respect the market,“Solving organizational design and market needs、Adaptation issues of strategic development”。To this end, we must seize the window period of changes in supply and demand under the epidemic to make adjustments,Build a heavy service、Organization 188bet sports betting app download that fulfills its contract,“Sea, land and air”Different“Army”A game of chess construction,And designed separately for different“Army”’s talent standards and growth path;At the same time,Zhuang Zhuoran also emphasized the return of ";Entrepreneur”MENTALITY,Improve the hunger and professional abilities of each line。
From March 31st,Alibaba Group will provide more space on the basis of injecting capital and strategic resources into Fliggy,Let it promote a series of institutional changes that adapt to the characteristics of the tourism industry。Fliggy has now established a working group,Management system reform and job reorganization will be gradually completed,Building an employee stock ownership plan。
As understood,Fliggy also plans to expand technology、Ground operation team size。The number of employees in its technical team has doubled from the beginning of 2020,Will continue to increase this fiscal year。
Zhuang Zhuoran emphasized in the letter ";Entrepreneur”MENTALITY,“Don’t play a scale digital 188bet app download game without business capabilities to grow,Set KPIs to complete KPIs,Just to satisfy the boss。Don’t face upward、Butt facing the customer,Facing the customer,Speak human language、Do practical things。”
The tourism industry is the industry hardest hit by the epidemic in the past two years。China Tourism Academy estimates,The number of domestic tourists and tourism revenue in 2022 can respectively recover to about 70% of the levels of the same period in 2019。Zhuang Zhuoran admitted in an internal letter,The next two years will“Tighten your belt”,Adapt the welfare mechanism to the needs of the industry and the stage of entrepreneurship。Accordingly,“Management actions must use less tricks,Focus on business growth。Business is good,High return,It is the biggest value-added of the team。”
According to internal information,Fliggy’s revenue growth rate in 2021 is higher than that of domestic peers。NPS (Consumer Net Promoter Score) increased by more than 10 percentage points。Before the epidemic,A large number of services purchased by consumers 188bet sports betting app download from Fliggy come from channel providers,Currently, more than 80% of hotel sales come from direct signing,Gradually complete the structural transformation from a traffic platform to a service platform。
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