August 27，Ctrip Group (NASDAQ: TCOM；HKEx:9961) announces its unaudited financial results for the second quarter of 2024。Second Quarter，Ctrip is based on a historically high base，Achieve steady growth，Net income 12.8 billion yuan。Among them，Hotel booking business revenue 5.1 billion，Transportation ticketing business revenue 4.9 billion，Tourism and vacation business income 1 billion，Business travel business income 6.300 million。Meanwhile，Product R&D expenses are RMB 3 billion，Approximately 23% of net revenue。

At the financial report meeting，Co-founder of Ctrip Group、Chairman of the Board Liang Jianzhang，CEO Sun Jie、CFO Wang Xiaofan and other company executives，Communicating with investors as an AI Agent for the first time，Creating an industry precedent。Liang Jianzhang said，Using AI Agent reflects our commitment to innovation，And a strong commitment to using new technologies to drive change in the tourism industry。Using AI Agent in financial reporting meetings not only makes communication more attractive，Also shows the exciting application prospects of this technology。

At the meeting，Liang Jianzhang’s“Digital Twin”Also introduced the specific results of Ctrip’s application of AI——Two content products，Based on AI-driven and integrated user search data、Real evaluation“188bet Online Sports Betting and Casino Travel Hotspots”And word-of-mouth list，The former provides travelers with tourist hotspots around the world，Inspire travel；The latter provides covered hotels、Attractions、Multi-dimensional lists such as dining and nightlife，Providing tourists with reliable travel reference。

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Second Quarter，While the domestic tourism market maintains a historically high base，Showing the trend of destination diversification。In response to this change，Ctrip links 27 provinces“C brand city”and 22 domestic airports，Carry out joint marketing、Brand promotion and other activities，Promote trunk and regional flight linkage，Drive tourists to discover、Check in more treasure destinations，Realize Quanzhou、Zibo、The number of tourists in cities such as Luoyang and Anshan increased significantly by 1 to 2 times year-on-year，Relevant airport ticket issuance increased by 30% month-on-month。

Cross-border travel is a highlight of the tourism market，Also drives Ctrip’s business to grow significantly。Outbound travel，Second Quarter，Ctrip’s outbound hotel and air ticket bookings have fully recovered to the same period in 2019。Inbound tourism，Various immigration facilitation measures drive China Travel boom，Ctrip’s inbound travel bookings in the first half of this year nearly tripled year-on-year，Inbound tourism business contributes 25% of Ctrip’s overseas platform revenue。Add Ctrip’s overseas business in Southeast Asia、Japan and South Korea、The development of local markets such as Europe and the United States，Driving Ctrip’s overseas platform revenue to increase by approximately 70% year-on-year in the second quarter。

End of May，Ctrip invited more than 1,600 foreign tourism guests from more than 50 countries and regions to China，Tell 188bet Online Sports Betting and Casino the Chinese tourism story，Jointly develop inbound tourism products and routes。Currently，Ctrip is already paying、Scenic spot tickets、Accommodation、Team travel and other fields，Launching products to serve overseas tourists。Including 24 foreign currency exchange outlets in 13 cities across the country providing“Coin purse”Exchange Service；United with more than 2,000 domestic scenic spots to launch online ticket purchasing，The international version of the ticket vending machine has been installed in nearly 30 scenic spots，Support multiple languages ​​for overseas tourists、Purchase tickets with multiple payment methods；More than 8,000 daily tours online、Half-day tour product，Meeting the travel needs of overseas tourists。

Innovative products, segmented market segments bring new growth

Since last year，The domestic tourism market continues to maintain a high base，Looking for incremental growth has become the focus of the industry。Ctrip joint partner，Provide differentiated services for different users，Discover new growth points together。For“Money and leisure”And increasingly inclined towards customized tours、Silver-haired people in private tours，Ctrip launches“Old Friends Club”Brand，Cooperating with more than 1,600 hotels in more than 40 popular destinations across the country，Providing more than 4,000 hotel + package products，Exclusive products and services，Meet the travel needs of senior people。As of now，Ctrip Friends Club GMV has reached 1.6 billion。

Sun Jie, CEO of Ctrip Group“Digital Twin”Interpretation of financial reports

Second Quarter，Ctrip Friends Club also launched “Family Card”Function，Young family members can book travel products on behalf of seniors，It is expected to further increase the overall transaction scale。

188bet Online Sports Betting and Casino Aimed at young people who are keen on sharing and pursuing emotional value，Ctrip unites domestic and foreign partners，Deepen“Performance + Travel”and other new tourism product development，Concert coverage、Music Festival、Exhibition、Event、Film festival and other scenes，Ticket + hotel、Tickets + transportation and other services，Win the favor of young users。Second Quarter，Ctrip’s exhibition and performance tourism product GMV achieved a year-on-year growth of over 70%。With the strong demand for cross-border travel，Ctrip expands performance tourism products to Japan and South Korea、Singapore、Overseas markets such as Thailand，Further improved the coverage of young users。

Ctrip Group CFO Wang Xiaofan“Digital Twin”Interpretation of financial reports

Resolutely invest in AI and ESG to enhance sustainable development capabilities

AI technology is reshaping the future of tourism in multiple dimensions。Ctrip continues to increase technology research and development，With AI、Large model and other technologies，Optimize products and services。Inspiring users to travel，Ctrip“188bet Online Sports Betting and Casino Travel Hotspots”Based on user search data，Revealing the latest travel tips around the world；Travel guide，Second Quarter，Ctrip releases the AI-driven 2024 Ctrip Global and Asia Top 100 Reputation Rankings，Hotels covered、Attractions、Dimensions such as catering and nightlife，Provide users with reliable reference；Dimensions of trip planning，Ctrip.com and Trip Genie can provide personalization for global tourists，Convenient and efficient itinerary planning；After-sales service dimension，AI and large model applications，Greatly improved the self-service resolution rate of customer complaints，Saving nearly 10,000 hours of manual customer service hours 188bet app per day，Equivalent to liberating more than 1,000 customer service staff per day。

Sun Jie, CEO of Ctrip Group, said: “We not only value business development，Also focuses on social responsibility and sustainable development。To address climate challenges，We actively promote electric vehicle rental services，And encourage hotel partners to adopt clean energy technologies such as solar energy。In addition，The flexible hybrid office model not only helps achieve emission reduction goals，It also significantly improved employee job satisfaction，Reflects our firm determination to balance economic and social benefits。”

As of the end of the second quarter，New energy vehicle orders account for a quarter of Ctrip’s car rental business，Pick up and drop off at the airport、Chartered tours and other services，New energy vehicle orders are close to 70%。During Earth Day in April，Ctrip also cooperates with AccorHotels、Ascott Hotels Group、Hyatt Hotels Group、Banyan Tree Group and others jointly voiced，Practice low-carbon actions together、Promote sustainable travel。As of the end of the second quarter，Over 2,600 hotels have been selected into Ctrip’s low-carbon hotel standards，Driving 5.7 million tourists to stay in low-carbon hotels，Cumulative reduction of 23,000 tons of carbon emissions。  

Industry-leading ESG fulfillment practices，Changed Ctrip’s MSCI rating from“BB”Leap two levels to“A”。MSCI ESG ratings are widely recognized by investment institutions，Rating results are widely used in investment decisions by domestic and foreign investors。