188bet mobile was established in Gurgaon, India，Invested by InterGlobe Technologies，is a cloud-hosted backend automation and queue management platform running in multiple Global Distribution Systems (GDS) environments。This platform can improve the real-time efficiency of agents and the intelligent optimization level of real-time tracking and services。Also，188bet mobile also features advanced reporting and analysis and the ability to allocate work based on agency technology portfolio capabilities，Thus reducing operating costs，Improve work efficiency and production efficiency。

PNR automated management innovation in 188bet mobile

Current challenges faced by queue 188bet mobile and backend automation 188bet mobile

Under implementation，Due to various reasons，Passengers may need to cancel flights or rebook flights。Processing these requests involves Passenger Reservation Record (PNR) every time，The huge workload poses a challenge to the technical combination capabilities of agents as the main body of airline sales channels。

Each agent should handle PNR according to its own combination of technologies

The current challenges faced by background queue allocation and automated 188bet mobile include: large amount of manual operations、Refunds and travel date changes cannot be processed in time、Agent spends too much time processing simple PNRs、Having difficulty optimizing workflow、Inefficient workload and manpower distribution、Task allocation that is in line with the agent’s technology portfolio capabilities and inefficiency in work allocation during peak user periods。For example，Because one agent may represent the business of several airlines or OTAs，Assigning tasks according to the combination of technologies mastered by each agent has a great impact on work efficiency。

Competitive Advantage

188bet mobile as a travel backend automation and queue management platform，15 years of experience in travel industry，Can provide end-to-end solution delivery，Owned across 5 continents、Connect 6 GDS systems、Experience of more than 30 travel routes，Also supported by over 100 travel technicians。

188bet mobile intelligent queue allocation management and automated management framework

Business Model

188bet mobile business model is suitable for large enterprises，Also suitable for small businesses。For large enterprises，Charge based on seat usage (different number of users，The price is also different)。For small businesses，Adopt a volume-based model，Set the minimum number of seats per agent，Transaction fee charged for each transaction。

As can be seen from the above 188bet mobile intelligent management framework，Major OTAs and ARS/CRS can achieve reliable cloud hosting after connecting to multiple GDSs on the 188bet mobile platform、Strong、Valid service。These services include: Instant Automation、Parameterized PNR optimization、Alerts and SLA real-time monitoring dashboard numbers and reports based on staffing and PNR workload。At the same time，188bet mobile platform also has advanced reporting and data analysis modules，Be able to keep track of the latest progress of each service，Then change the itinerary date according to the agent’s different technical combination capabilities、Ticket refund and IRROP related operations。Finally improve work efficiency，Easy to run controls、Optimize decision-making customer experience and production efficiency。

Market Prospects

Advantages of PNR automation: cost savings and good benefits、Fast ticket issuance、Optimize process cycle、Improve processing quality, etc.

In a data-complex and dynamic travel ecosystem，Intelligent optimization of resources and decisions、The pursuit of maximizing returns and increasing income is very important。188bet mobile can assign different types of work to the appropriate agent，Thus increasing usage、Cost efficiency、Backend automation management level and ticket issuance speed。Based on configurable business rules，Work can be streamlined，This management tool can automatically complete the work。

Also，Comparison through the chart above，The advantages of 188bet mobile over traditional PNR automation can be clearly seen。Traditional ticket issuance is slow、Time-consuming and labor-intensive、Rely on senior developers，Financial and operational investments are also required。The automated configuration provided by the 188bet mobile platform is intuitive and easy to use、With business user center and no ongoing investment required。This will save costs、Get good profits、Speed ​​up the ticket issuance time、Reduce process cycle、Optimize process quality、Improving auditing standards, etc.。

*Author of this 188bet mobile: Li Haiqiang (Personal WeChat ID: lhq434849653），188bet mobile travel expert author，Welcome to follow，Please indicate "name + unit + position" when adding for convenience，Thank you very much for your support！

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