“188bet logincom should focus on services，Make customer bookings smoother、Reliable、Don’t worry。Service is provided by 188bet logincom A high mountain on the road to development，Must cross。”188bet logincom CEO Yu Zhangtao repeatedly mentioned the value and details of the service，For an Internet company that uses technology to enter the tourism industry，Formation of greater contrast。

Haoqiao.com has transformed into a 188bet login booking platform in the same industry since 2014，All data increased across the board，Estimated by the end of 2016，The annual 188bet login booking volume will exceed 800,000 room nights，Turnover nearly 1 billion。Currently, 188bet login has 6,000 registered travel agency customers，Global suppliers exceed 200，The industry’s number one brand has a solid position。

“These achievements are hard-won，Haoqiao.com spares no effort in technology，Use search engine technology to fully integrate 188bet login resources from global 188bet login wholesalers and local travel agencies，It has indeed brought value to the travel agency industry，But we are also very aware，The tourism industry is an industry that emphasizes service experience，Technology alone is not enough，Poor service，Also brings a very bad feeling to customers，In the past year’s rapid development，We also paid a lot of tuition。" Yu Zhangtao said frankly。

Technical strength and product experience strength make Yu Zhangtao very confident，But after this group of Internet people entered the international 188bet login booking industry，I found that the water in this line is deeper than expected，The overseas 188bet login industry is very different in different regions，Provide one of the most common basic services，It is quite difficult when operating on a large scale。

What are the differences between overseas 188bet login reservations and domestic 188bet login reservations？Yu Zhangtao expressed，There are mainly three aspects:

1、The rules for the wholesale and retail aspects of overseas hotels are very clear，Basically do not accept changes。

For example，The system background shows that the booking conditions of this room are non-cancellable and cannot be changed，Then after booking，Only in the case of publicly confirmed force majeure，If the guest is hospitalized due to illness or injury，Natural disasters, etc.，It is possible to obtain understanding from wholesalers and hotels，Cancel with a certain penalty，Otherwise it is basically impossible to change and cancel。188bet login often receives medical records from certain clients who are always hospitalized for acute illness，It often makes people laugh or cry。We understand that Chinese guests have poor planning skills，Price sensitive、Many personalized needs，Travel agents are often very passive when encountering this kind of situation。Those who frequently book overseas hotels are very familiar with this situation and are well prepared for it，However, a large number of travel agencies still book overseas hotels by themselves，Often confused，This requires a high level of problem-solving ability on the platform。

2、Large foreign global wholesalers have many resources，The process for handling problems is rigorous but lacks flexibility，The overall feedback speed is slow；Small and medium-sized wholesalers at the destination can flexibly handle orders，But the information is not unified, such as room type names are not unified，Cannot provide 24-hour call center services, etc.。

The relationship between the supply method of overseas 188bet login resources and the global time difference，Often a simple routine service requirement from customers，It takes much longer than dealing with the same problem in a domestic 188bet login，The results are unpredictable。When many travel agency reservation operations managers are used to the direct way of booking hotels in the country、Simple、Ignore the rules in everything，Discuss directly with 188bet login sales，It is difficult to adapt to the complex situation of overseas 188bet login booking。Why sometimes it can be changed and sometimes it cannot be changed？Why do you have to wait so long to reply？Why the 188bet login said it could be changed but the wholesaler didn’t allow it？ Why some suppliers of an executive room call it deluxe room and some call it superior room？These problems seem to be minor problems，Under the current overseas 188bet login booking status，Behind every subtle difference，means each international 188bet login wholesaler’s own rules、Process and Cost，Overseas 188bet login booking platforms often face the dilemma of response efficiency and information accuracy at this time。

3、China’s outbound 188bet login market is obviously cyclical in the off-peak and peak seasons，Time concentration，The destinations are also concentrated，Resources in popular destinations are often tight。

188bet login room type does not match during peak season，The 188bet login front desk lost the order，It sometimes happens that reservations are overturned after confirmation，What hurts the customer experience the most，The 188bet login is oversold。According to big data statistics from Haoqiao.com，Currently 5 out of 1000 hotels are overbooked，85% of 188bet login overbooking orders occur in: Koh Samui，Phuket，Tokyo，Singapore，Hong Kong，The first three days of major Golden Week holidays in these six destinations in Macau。188bet login’s revenue management department，Considering oversold rate as part of revenue management，This exacerbates the oversold phenomenon。In this year’s National Day Golden Week，Although the Haoqiao.com team has conducted a second confirmation and inspection of orders for the above destinations in advance，There are still hotels that are confirmed to be oversold，It hurts customers and 188bet login booking platforms like Haoqiao.com。

So，International 188bet login booking platform，Not just to integrate upstream resources，Smooth output price and inventory，We also need to shoulder the responsibility of providing complete after-sales service guarantees to downstream distributors、Resolving information asymmetry、Industry pain points in overseas 188bet login bookings such as inconsistent payment。As an industry leader in international 188bet login resource integration，Haoqiao.com must take responsibility for the development of the industry，Haoqiao.com’s service strategic upgrade plan，came into being。

Yu Zhangtao said in 2017，188bet logincom needs to upgrade its strategy，Do three things well:

1, increase investment in customer 188bet login and build the infrastructure of the customer 188bet login system

Strengthening customer service team building: 188bet logincom invested 10 million to upgrade Wuhan customer service base。

Improving order protection: establishing an order protection fund of 2 million yuan，For various reasons, there is no room when you arrive at the store and there is no room when you don’t arrive at the store，Provide distributors with compensation higher than 188bet login standards，Minimize customer risk losses。

Speed ​​up problem feedback: for special situations such as overbooking of hotels、Special circumstances such as no room available at the 188bet login，QQ consultation group guarantees a response to customer questions within a maximum of three minutes。

Improving problem handling efficiency: comprehensively upgrade the call center system、Work order processing system，Enhance the immediacy of communication with customers、Accuracy、Thoughtfulness，Comprehensively improve the automation and efficiency of handling various problems。

2, maintain R&D advantages and maximize product experience

Improving the data construction around the 188bet login，Reduce the difficulty of information search: Haoqiao.com has exclusively created a Chinese database of 550,000 hotels，In addition to special features, select hotels based on geographical location，Also uses a lot of manual work to organize and interpret popular accommodation areas，Use machines to calculate and improve information such as regional popularity, 188bet login star average price, and 188bet login surroundings。Haoqiao has added more detailed functions this year, such as adding multiple conditions to search for hotels and，In the future, 188bet login groups will be added、Brand information。

Haoqiao has exceeded 200 global 188bet login suppliers，While enriching 188bet login resources，Due to non-standard 188bet login and room type data from the supplier，Causing confusion to customers when choosing hotels and booking。Haoqiao.com launches integration of global supplier data、Complete 188bet login room type data and other work。After multiple versions of improvement and optimization，In the near future, the results of data integration will be gradually opened to peers in the Haoqiao.com peer platform。

Satisfy multiple scenarios、Mobile distribution needs，API output 188bet login data: The demand for overseas hotels is not just among travel agencies，There are also travel management companies、Airline agency、Small and medium-sized companies such as travel services have reservation needs for overseas hotels，We provide data docking services according to different scenarios。

3，Invite global 188bet login suppliers to set new service standards，Better serve the Chinese market

Currently global 188bet login industry wholesale products in the Chinese market，From Procurement、Distribution to after-sales service，Generally, it is still the standard for global suppliers and 188bet login groups to launch in other countries，Cannot fully meet the needs of customers in the Chinese market。This is the root cause of many problems in the industry。Haoqiao.com has the responsibility to invite 188bet login wholesalers from all over the world、188bet login Group、District Travel Agency，Let’s study the Chinese market together，Understand the needs of Chinese guests，Jointly develop industry standards for overseas 188bet login reservations，Coordinated from procurement to service，Smoothly connect upstream and downstream resources，Maximize the interests of the three parties。

Yu Zhangtao finally said: "188bet logincom has won the trust of so many travel agency customers in the same industry in just over a year，We are very grateful。188bet logincom will continue to upgrade its service quality in the future，Introducing more preferential policies for 6,000 distributors，Join hands with peers to promote industry development。”

Haoqiao.com was established in 2013，Has received 3 rounds of financing so far，Including a million US dollars investment from the famous Internet VC fund IDG and a 60 million yuan investment from Shunxi Fund。Haoqiao.com integrates multiple upstream supplier channels，After unified information processing，Meet the booking needs of downstream distributors through the services provided by Haoqiao (7*24 hours customer service, etc.)，Solving information asymmetry problems for downstream customers，Improve work efficiency、Saving costs，is the leader in China’s overseas 188bet login B2B booking platform。

Major Events:

188bet logincom was established in September 2013 and received millions of RMB investment from IDG Capital’s angel round；

Received multi-million dollar investment in Series A from IDG Capital in June 2014；

The international 188bet login B2B platform was launched in February 2015;

Obtained RMB 60 million in Series B investment from Shunxi Capital in October 2015；

In March 2016, Haoqiao.com expanded its market to 6,000 distributors and became a leader in international 188bet login resource integration，Product experience and brand gained industry recognition；

Won the title of “Zhongguancun High-tech Enterprise” in September 2016，Become a member of "Zhongguancun Enterprise Credit Promotion Association"；

*This article is reproduced from 188bet login B2B platform，Click the link to read the original text "Haoqiao.com invested tens of millions of dollars to strategically upgrade its overseas 188bet login service system》.

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