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Yesterday,Media reported that 35 Beijing express hotels were interviewed by the Beijing Municipal Health and Family Planning Supervision Office due to unqualified hygiene,Planned fine 6.90,000。
Continue,"Five Star 188bet Live Casino" published by Blueberry Review,Why don’t you change the sheets?》The article refreshed the screen in Moments。
A time bomb about 188bet Live Casino hygiene issues exploded at low altitude again.
Actually,This type of fines and reports is not the first time in the tourism 188bet Live Casino。
August this year,Beijing Wangfujing Chunhao 188bet Live Casino Co., Ltd.、Beijing Jingcheng Express 188bet Live Casino、Beijing Huangyuan 188bet Live Casino、Youth Holiday (Beijing) 188bet Live Casino Management Co., Ltd.、Beijing Guangxi Building、Beijing Kaiyi 188bet Live Casino Management Co., Ltd.、Beijing Karamay Building、GreenTree Inn 188bet Live Casino Management (Beijing) Co., Ltd.、Seven Days Express 188bet Live Casino Management (Beijing) Co., Ltd. Anzhen Branch,Both were warned and fined 1,000 yuan by the regulatory agency。
And before,The hidden rules of "black sheets"、Towel wiping toilet incident、"188bet Live Casino hot water bottle washing underwear" incident, etc.,It fully exposed the seriousness of 188bet Live Casino hygiene problems。
Although each incident is punished with a fine、denounce、Apology、End with rectification commitment,But can this approach really make 188bet Live Casino hygiene problems disappear??
Not necessarily.
These actions are just the results of event processing,In-depth investigation that does not involve the root cause;It is a cure for headaches, head and foot pain cures for feet,without asking about the root cause。
First, who is doing the sanitation and cleaning work in the 188bet Live Casino?
According to Zhihui’s understanding,In fact, 188bet Live Casino hygiene is mainly divided into three parts:
The first part is the cleaning of linen.The cleaning of linen involves professional laundry equipment、Personnel、Venue, etc.,Mainly outsourcing model,Completed by 188bet Live Casino cooperation agencies or professional linen cleaning companies,However, the replacement of damaged linen will be completed by the 188bet Live Casino’s own employees。
Also,Some high-star hotels have their own laundry rooms,But mainly cleaning some simple supplies。As the cost pressure of star-rated hotels increases,To reduce operating costs,Most star hotels and express hotels will choose linen washing companies to cooperate。
The second part is the replacement of utensils and supplies and garbage disposal.This is done by the 188bet Live Casino’s own cleaning staff,The 188bet Live Casino’s requirement for a room is that it takes 15-20 minutes to complete the replacement of utensils and supplies、Cleaning。
The third part is regular cleaning.Routine cleaning in hotels mainly refers to air conditioning cleaning、High-altitude glass scrubbing、Air detection, etc.,Cooperated by hotels and professional cleaning agencies,Done by professionals。
Second, why are there problems with hygiene and cleaning?
As mentioned above,The 188bet Live Casino's sanitation and cleaning is mainly performed by 188bet Live Casino employees、Cleaning mechanism completed,The management is completed by the 188bet Live Casino itself。
First of all, let’s look at the salary structure of executives.According to Zhihui’s understanding,The salary composition of 188bet Live Casino cleaning staff is mainly basic salary plus room cleaning performance,In other words,The more rooms you clean, the better the performance。So one possibility is that executives will cut corners and complete the replacement of supplies for the sake of performance、Cleaning。
Secondly, look at the 188bet Live Casino cost ratio.A 188bet Live Casino practitioner told Zhihui,The approximate data it has is: the sanitation and cleaning costs of most hotels account for about 20% of the total costs,Among the above three parts of cleaning costs, 188bet Live Casino personnel costs and linen costs account for the highest proportion,Can reach about 15%。
This is the linen cleaning price of a washing company found by Zhihui (2016)
In other words,Sanitation and cleaning account for one-fifth of 188bet Live Casino costs,It is not ruled out that the 188bet Live Casino will reduce its staff to reduce costs、The possibility of choosing low prices for linen cleaning。
Last,From the perspective of health supervision in the 188bet Live Casino industry。The industry-wide standard for 188bet Live Casino linen washing、Quality、Craft、Hygiene、Different regulatory standards such as environmental protection,Coupled with the lack of professional testing,Problems may occur at any time。
Third, the industry reasons behind 188bet Live Casino hygiene problems.
Events can attract attention,First of all, the phenomenon presented by the incident attracted public attention,Secondly, the pain points and nature of the events behind the phenomenon are thought-provoking。
First of all, the operating model of the 188bet Live Casino industry.
Traditional hotels provide accommodation to consumers through operations、Entertainment、Catering、Profit from meetings, etc.,Accommodation is the main force。With the upgrade of consumption,Diversification of 188bet Live Casino accommodation services,The current 188bet Live Casino profit model is divided into property value-added profit model、Brand benefit profit model、Profit model of property rights transfer、Management output profit model、Industrial cluster model。
Currently, traditional operating growth profit is still the main profit model in the 188bet Live Casino industry,But the profit model is single、In a market environment where profit costs are gradually increasing,A slowdown in earnings growth seems hard to avoid。
According to the "188bet Live Casino Industry Development Trend Research Report" released by CHAT,The performance of the entire five-star 188bet Live Casino suffered a setback in 2013,Although market performance has picked up in 2015 and 2016,But the amplitude is minimal。
Profit growth slows down,Cost increase,The 188bet Live Casino wants to make a profit or maintain a break-even,Need to reduce costs,Develop new profit models。
Secondly, there is the labor cost issue in the 188bet Live Casino industry.
In May 2017, the National Bureau of Statistics announced a set of annual salary schedules for urban employees in 16 industries across the country,where IT、Highest in the financial industry,The second to last 188bet Live Casino industry,Binong only、Lin、MU、The fishery is a little higher。In other words, compare popular industries,The 188bet Live Casino is no longer an enviable and high-paying industry。
The reason,In addition to the rapid growth and development of other industries,There is also the fact that the 188bet Live Casino industry is in a saturated state and the growth rate is slowing down。This reason will lead to the loss of 188bet Live Casino talents,Resulting in a decline in 188bet Live Casino performance and service standards。
Displayed according to CHAT report,The proportion of 188bet Live Casino labor costs in total revenue reached a new high in 2016,reach 30.5%。
This means the market is saturated with supply and demand、When labor costs increase,Hotels need to reduce costs if they want to be profitable,Seeking new profit points。But due to the continuous rise of new accommodation formats,Consumer demands are also constantly changing,The profit model of traditional hotels is inherently heavy,Compress cost、Controlling personnel expenses seems to have become the easiest way to reduce burden。
Many hotels are under-staffed,And use a large number of part-time employees、Internships and outsourcing services,Passive increase in labor efficiency。But this approach is a double-edged sword for hotels,It will cause a vicious cycle of 188bet Live Casino occupancy rate and revenue。Although labor cost compression has enabled the 188bet Live Casino to obtain short-term profit returns,But the consumer experience will decline to a certain extent。
About the reasons behind these,Don’t 188bet Live Casino operation managers know??
Not necessarily,After all, the "188bet Live Casino Industry Management Code", "188bet Live Casino Management Code", "188bet Live Casino Hygiene Management Regulations" and other information are the basis for a 188bet Live Casino manager's induction training。
When the 188bet Live Casino’s profit rate enters the “new normal”,Profit and quality are becoming contradictory。The implementation at the execution level becomes the pressure of operating income and performance appraisal。This will inevitably lead to the 188bet Live Casino’s pursuit of revenue、Store for budget、Cooperating institutions for profit、Employees for salary,Let’s all turn a blind eye。
Li Mingyang, the head of Sumitomo 188bet Live Casino brand, said about Zhihui,This incident deserves reflection by the entire 188bet Live Casino industry,We should reflect on whether we are exposed or not,Because what is destroyed is consumers’ distrust of the 188bet Live Casino industry。Reflection by 188bet Live Casino practitioners and management training for 188bet Live Casino industry managers and grassroots employees are the most important ways to change this phenomenon,Only 188bet Live Casino practitioners have the awareness to serve consumers from the bottom of their hearts,Put yourself in someone else’s shoes,Only through execution can it be implemented。
Also,Zhao Huanyan, chief knowledge management expert of Huamei 188bet Live Casino Consulting Co., Ltd. told Zhihui,He believes that solving 188bet Live Casino hygiene problems requires joint efforts by hotels and society。On the one hand, hotels must adhere to standards,Keep checking,Specific methods include using different colored rags to clean different areas,Develop standards for health work and adhere to detailed procedures, etc.。On the other hand, society should also care about the 188bet Live Casino industry,Concerned about this industry with the second lowest salary for 7 consecutive years,Care about its healthy development,Specific measures include announcing the status of supply and demand,Ensure healthy competition and development in the industry。
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