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It is difficult to elaborate on the various conditions in which the 188bet Live Casino industry is struggling,Technology is the primary productive force,Also a butcher knife。188bet Live Casino has always been an industry that changes very little,Labor-intensive,All major departments cooperate with each other,Attention to service,Form a unified workflow,No need for too much innovation,Just become a screw。I believe many practitioners feel this deeply,Beautiful appearance,Long actual working hours,Difficulty in communication and cooperation between departments,The process is complex and poorly executed。Now is the time when we have to change。
Human resources:
1) 188bet Live Casino establishment continues to decrease,Reduction in high-paying external hires,Employee localization has been very obvious。
2) Personnel in second-line departments began to be outsourced,Whatever is outsourced from the laundry,PA staff outsourcing,There will 188bet Live Casino be finance in the future,Outsourcing of second-line departments such as human resources,Engineering,Integration or 188bet Live Casino outsourcing of security departments。It is an obvious trend that 188bet Live Casino front-line departments such as catering waiters are outsourced。Form second-line personnel to provide services to front-line personnel through the work order system,Form a new process。
3) Group internal dedicated line speed increase,188bet Live Casino system migration from local to remote,More and more systems such as procurement systems,Catering System,Engineering System,Already accessed via the Internet,Create conditions for multiple hotels to share management personnel。
4) Continuous decrease in income,Positions further compressed,It 188bet Live Casino become increasingly possible for multiple hotels to share one manager。
What we need to consider is how to become the group that will not be eliminated,You may want to think carefully about whether you can stick to it if you are new to the industry,188bet Live Casino or group managers and owners think about when to implement a favorable 188bet Live Casino development personnel plan。Essentially, what has happened or will happen in the future is closely related to us。
Operation:
Except labor costs,Operation costs and energy costs are also a big chunk of 188bet Live Casino expenses。From a 188bet Live Casino’s perspective, quality service is based on smooth communication of information,Convey key daily service information and training content to each employee in a concise and effective way,Is the foundation of all services。Plus 24-hour shift system,There is poor communication in the 188bet Live Casino and the information is not conveyed properly,Department employees may not know the situation of the 188bet Live Casino that day and the focus of the person in charge,And how the content of the morning meeting should be shared with employees as soon as possible。
Maybe you can try the official chat-free information sharing WeChat group for all employees to share some 188bet Live Casino trends and knowledge with employees,Each department is subdivided into internal communication groups,Departments should prepare electronic files and leave records for handovers。Or you can use the computer to start automatic screen sharing, etc.,Develop the habit of sharing。Utilizing a ticket or SMS system is a better workflow than communicating verbally。For individuals, they are good at using Outlook to manage schedules or contacts and synchronize them to mobile phones and other means。
The secretary of each 188bet Live Casino repeatedly does a series of 188bet Live Casino approval orders and chases orders,Attendance,Place a purchase order,Convey information to employees, etc.。A state that cannot operate without the secretary,Existence is reasonable,But 188bet Live Casino informatization is so advanced today, is there an internally integrated OA?,If it were me, I would try to bind the mobile operator’s free OA directly to your mobile phone,All process tools will be paperless。Each position also needs to be coordinated,Execution ability,Management is the focus of work。
The 188bet Live Casino’s audit should not be busy signing off on processes that have not been implemented in place and have no energy to focus on optimizing operational processes and catching clues,Spot checks and unannounced visits form a deterrent,The 188bet Live Casino’s information technology should not only be maintained and burn incense, but not downtime,But it should help the 188bet Live Casino’s online marketing and guest experience,Focus on the emergency procedures and testing of backup and downtime front-line departments,The waiters in the 188bet Live Casino should be our strong sales team,188bet Live Casino chefs should pay attention to the products,You should even go out and try local food with good reputation,First-line service manager,Email can be redirected to your mobile phone,No need to spend more than half of the day sitting at the computer doing paper work。Your time should be spent on improving customer service,Communication,Waiting with promotion plan,The 188bet Live Casino should apply effective processes to achieve quick response, fast eat slow, etc.。
In addition, there are new areas waiting for us to discover,Another example is that every 188bet Live Casino wants to identify its valued guests,There is no effective way to achieve it。There is an attachment function in Opera,No 188bet Live Casino will use them for fear of affecting speed。 In fact, our distinguished gold card member,One photo only costs about 20K,If the entire group enters the photo information of all gold card members,Hotels booked by gold card key guests will synchronize guest information,Identified the moment the guest first walks through the door before checking in,I believe the impact of experience brought to guests is indescribable。
In terms of engineering and daily energy consumption:
Intelligent energy-saving methods are valued,Department phone usage is getting lower and lower, replaced by mobile phones and short numbers,The bathroom phone in the guest room is canceled and replaced by a cordless phone,Guest room wired network canceled,Pay attention to Wifi and 3/4G signal coverage。Intercom and patrol system can be considered for operation。Even used Apple Pay in Moments a few days ago,The author’s reaction is: Do the 188bet Live Casino’s POS machines and PGS machines support NFC?Can the 188bet Live Casino’s audit preparation be further compressed in the future?
Energy is an important expense for hotels,Good design and construction can save a lot of money for the 188bet Live Casino。If blocked,Automated control of various electromechanical systems,Such as boiler time-sharing temperature control,Refrigerator group control,Each air conditioning exhaust unit starts and stops according to time plan,Elevator group control, etc.。Replace with more energy-saving lighting appliances,Even to temperature control,The device is indirectly disabled at night,Prompt maintenance of equipment,Intelligent control of lighting time in each public area, etc.,Try to turn manual control into automated control。More energy savings rely on the efforts of employees in various departments,More employee training is even linked to and implemented in department performance appraisals。Care for the working environment and equipment,Turn off the lights,Turn off the computer,Turn off unused equipment such as water dispensers,range hood,Not long running water。Close unused areas when usage of large offices is low,Pantry,Warehouse,Computer room,Avoid having bright lights in corridor corners。Restrictions on air conditioning temperature in the logistics area,Take the elevator up, two down, and three stairs。Even if the occupancy rate is low, the floors will not be used to save energy for the first time.。I won’t give examples here。
Respond quickly to customers while saving operating costs,There is excessive waste of paper printing by employees in the 188bet Live Casino,Work as paperless as possible。Reduce fax copiers,Printer Streamline and Control,Details such as double-sided printing,The concentration of the ink needs to be considered。 Office supplies for various departments,Consumable supplies control such as printed matter,Control of double and triple printing paper,Magnetic card and card holder at the front desk,Disposable supplies for guests,Cleaning supplies,Even garbage bags, etc. should develop conservation awareness and control。When cooperating with operators, you also need to consider cost savings。Such as network fee,Landline phone bill,Platform SMS package,Sales promotion SMS package,Mobile phone bill includes SMS package and short number,Sign the contract uniformly and based on the actual operating conditions of the 188bet Live Casino and the characteristics of each department,There are a lot of details to consider。
In terms of training: the training department actually has a very real conflict with the employees。Corporate culture is the foundation for the long-term development of the group and the focus of training。But for employees, all this is not obvious and 188bet Live Casino feels illusory。I may 188bet Live Casino feel like I can’t finish my work yet I still come to listen to you。Employees hope to gain more skills through more skills training。So I think the content should be richer in this regard,188bet Live Casino if one day they leave, they will receive feedback with knowledge and skills。In addition to the group culture, it also adds comprehensive training on common knowledge points and skills commonly used in hotels,Training standard process。Because the standard process contains a lot of departmental technical knowledge。Make clear and fixed content for each department。
On training mode,Consider adding video type。Training cannot be a mere formality,I think a good training manager should go to every department,Work with the department manager to create a department training list and content,You can 188bet Live Casino record department training videos with department managers。Employees can use the remaining time to study and take exams。Form an iron-clad and well-trained soldier,Whoever comes and who leaves must follow this set of training procedures。I am also preparing to do so in the next week,Use personal time to provide a video training tutorial for an important system of the group,Share it to those in need to appropriately reduce the need for taskforce in some hotels。This is what we should consider。
Marketing:
Except that the original sales model needs to be maintained,Having cooperated with OTA for many years,Even each 188bet Live Casino has established its own public account。But back to the old ways,Too strong sense of form。
1) Marcom should become a new growth point for hotels,The establishment of a public account is more than just a news outlet.,How many users have followed and keep growing,How to interact with them,Everyone is profit-seeking,How to keep them without removing them,How people you follow can become potential customers,Cooperate with artists and 188bet Live Casino groups for better content production and promotion。
2) Provide competitive packages in the local market,Better cooperation with OTAs to strive for higher rankings,Pay attention to guest feedback and actively interact,Communicate to 188bet Live Casino and improve,Online timely remediation and reasonable feedback。Many individual travelers now read reviews before booking。When business is bad,Consider more team consultation。Consider online word-of-mouth and sales channels for hotels and restaurants,Cooperate and develop markets。
3) In addition to traditional media publicity,How to do free publicity on the Internet,Join various local industries,Finding business through the Internet。Closely related,Especially now with the rise of self-media,Can cooperate with 188bet Live Casino other。
4) Large groups begin to integrate sales resources and large company housing conference agreements,Actively participate
5) Can all employees be mobilized to sell and release 188bet Live Casino,Able to manage the sales team with appropriate incentives, rewards and punishments
Sharing from the perspective of a practitioner,If any of these points can resonate with 188bet Live Casino,Please help share it with more people。
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