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LoginOctober 30,Ctrip announced to unite nearly 100,000 hotels,Optimize cancellation policy。After optimization,Nearly 100,000 hotels that were originally “non-cancellable”,If the user changes the itinerary and cancels the hotel order before 18:00 on the day of travel,Only 10% of the room fee will be deducted。
So-called "non-cancelable" room type,Refers to the hotel room type that cannot be changed or canceled once the reservation is successful,If cancellation is required, corresponding liquidated damages will be charged。Before Ctrip optimizes hotel cancellation policy,If the user who booked a non-cancellable room cannot check in for 188bet app download any reason,Liquidated damages will be deducted,Usually the full room rate。
As understood,Ctrip’s optimized cancellation policy is: free cancellation before 17:00 10 days before check-in;Before 18:00 on the day of check-in,Deduct 10% of the room fee;No cancellation after 18:00 on the day of check-in。
Du Liangliang, General Manager of Domestic Platform of Ctrip’s Accommodation Business Group said,“We understand that many users cannot check in as scheduled due to various reasons and have to bear the loss of hotel room fees,About 1 per day.30,000 Ctrip users made calls,Want to cancel without deduction。Aiming at this pain point,Ctrip and some hotels have optimized the cancellation policy,To help users reduce losses。After this optimization,The proportion of users calling to coordinate hotel order cancellations without deductions dropped by 80%,The cancellation rate of such orders is lower than that of non-cancellable orders,The conversion rate is also better,The transaction volume of participating hotels increased by 5% month-on-month,While 188bet app improving user experience,It also effectively increased the revenue of participating hotels。”
According to introduction,The scope of hotels joining the optimization and cancellation project will continue to expand in the future。
Recently,Ctrip has launched a number of measures to improve hotel booking services。September this year,Ctrip officially launches "no deposit"、Two major projects of "deferred payment",Previously,Ctrip also launched the “Full Journey X Plan”,Including changes after hotel confirmation,User with the highest first night room rate compensation;No room available,User with the highest first night room rate compensation;Promise not to charge any additional fees from the return or change service,In order to improve the user experience of hotel booking。
188bet Online Sports Betting and Casino Ctrip changes hotel cancellation rules: some hotels can refund part of the room fee under certain conditions》.
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