As expected，China’s overseas tourists will exceed 100 million in 2013。Promote civilized travel、Civilized Tourism，It is a work promoted by the state and society，And received positive response from the public。But it happened to individual tourists、Malignant events that damage the overall image of the country continue to occur，causing verbal and written criticism from all walks of life。

Meanwhile,Another group—Chinese tour guides have also begun to be placed at the forefront of public opinion。Improving the quality of tourists，Handling uncivilized behaviors and emergencies of tourists during travel，Team leader、What role should the tour guide play，What responsibilities and obligations should be fulfilled？

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Recently，Two Chinese tourists on the AirAsia flight from Bangkok, Thailand to Nanjing were dissatisfied that the low-cost flight did not provide free meal services，After an argument, he angrily threw instant noodles at the flight attendant。Xiong, who is in charge of this tour group，Because he did not go to Thailand with the group，Instead, Ma, who did not have the qualification to lead the team, was substituted without authorization and was punished with a one-year temporary suspension of the team leader certificate。

So “empty”，Coincidentally，On the 17th，The media revealed another incident on a flight from Chongqing 188bet online sports betting to Hong Kong，Two passengers had a dispute because the child in the back seat was too noisy，And fight，The flight almost returned because of this，After arriving in Hong Kong，Police involved in investigation。

However，This is just "Traveler's Rage"、"Empty Nao" and other tours、The tip of the iceberg of uncivilized travel behavior。Long time，Tourists making trouble at the boarding gate，Smoking on public transportation，Fighting、Excuse each other, etc.，Such "travel trouble"、The phenomenon of “empty rage” has been reported frequently。Then，These uncivilized behaviors that happen to tourists，Where are the boundaries of the tour guide’s responsibilities？

Does the tour guide have any responsibility?

According to Article 13 of the "Tourism Law of the People's Republic of China" "Tourists shall abide by social public order and social morality during tourism activities，Respect local customs、Cultural traditions and religious beliefs，Care for tourism resources，Protect the ecological environment，Comply with the provisions of "Code of Civilized Tourism Behavior"，The decision to include the information on the uncivilized behavior of the two tourists involved in the "National Tourist Uncivilized Records" is understandable。Tour guides and tour leaders also have corresponding responsibilities for improper or negligent behavior of tourists during outbound travel。In accordance with my country's "Regulations on the Management of Tour Guides"，When tour guides conduct guided tours，The humanities and natural conditions of tourist destinations should be explained to tourists，Introduction to local customs and customs；For outbound travel，According to the provisions of Article 8 of my country's "Measures for the Management of Outbound Tour Leaders"，The tour leader will assist in handling emergencies during the travel itinerary、Disputes and other issues，Consciously safeguard national interests and 188bet sports betting app download national dignity，And remind tourists of their responsibility to resist any words and deeds that are detrimental to national interests and national dignity。

Penalty against the National Tourism Administration，Relevant experts also said，Avoid uncivilized behavior during outbound travel，We must effectively promote and guide tourists and tourism groups in civilized tourism。However, many people in the tourism industry complained that travel agencies and tour leaders were punished。

“Let a tour leader or tour guide spend a few days with tourists，To change the behavior and quality of tourists，Is it possible？The tour leader and tour guide completed the nine-year compulsory education from the education department in a few days，Is it feasible？The team leader and tour guide completed ten or twenty years of tutoring in a few days，Is it feasible？”There were many tour guides who expressed their dissent with such fierce words。

However, it was later confirmed that the leader Xiong was not with the group，And let someone else who is not qualified to lead the team take his place without authorization，The punishment based on this is another matter。

The Dilemma of Tour Guide Supervision

Responsibilities of tour guides when tourists engage in uncivilized behavior or emergencies，In accordance with relevant regulations，It is the obligation to "assist in processing"；At the same time，When tour guides conduct guided tours，The humanities and natural conditions of tourist destinations should be explained to tourists，Introduction to local customs and customs。Inform tourists and remind them of relevant precautions。

Xiaowen, who graduated from Nanchang Agricultural University and has been working as an outbound tourism leader for many years, told reporters，As a tour guide，She is confused about her current role between tourists and travel agents，“In accordance with relevant laws and regulations such as the Tourism Law，Travel agencies require tour guides and tour leaders to assume the responsibilities and obligations of educating and guiding tourists towards uncivilized behavior，But 188bet sports betting app download as a tour guide，Our role is more of a service provider，Provide services to tourists in a timely manner and play the role of behavioral supervision，This itself is difficult to balance，Very contradictory。”

"Between travel agencies and tourists，We are the real vulnerable groups。"A tour guide who did not want to be named said: "Sometimes it is difficult for us to be human beings when we are caught on both sides，The company will deduct the bonus if there is a problem，But facing some ‘arrogant’ tourists，Your thoughtful reminders again and again，But they just don’t listen to you，You speak harshly and you are afraid that the other party will be angry，So when we lead the team, most of the time we can only greet them with a smile。”

An expert in the industry told reporters，Uncivilized behavior in tourism is “frozen”，It’s not a day’s cold”，Strengthening supervision is necessary，Especially during outbound travel，Enhance tour guide、It is also necessary for the tour leader to guide and educate tourists on civilized travel，But in the long run this involves joint education at the national and government levels、Culture and other departments are committed to improving the civilized quality of tourists。“If the responsibilities of travel agencies and tour guides are overemphasized，The relevant regulatory authorities are suspected of being lazy。”

Currently，There are relatively many regulations that restrict tourism operating companies and tourism practitioners，But there are relatively few targeted at tourists。Experts think，On how to restrict the behavior of tourists，Missing enforceable clause，Tourism law regulations need to be formulated as soon as possible。For example，How does the Tourism Bureau obtain legal authorization to directly punish illegal tourists，“Last year, Jiuzhaigou tourists refused to listen to dissuasion and were stranded in large areas in the scenic area；It 188bet app download is illegal for tourists to fly this time、Dangerous Behavior，How the Tourism Bureau imposes penalties，The law has no clear text”。And has begun to directly restrict the uncivilized behavior of tourists through the "National Tourist Uncivilized Records"，is a good start。
National Tourism Administration spokesperson Zhang Jilin said，The quality of tourism civilization is a reflection of the overall civilized quality of citizens and the overall civilized degree of society in a country and region。Under the current background that the number of outbound tourists from mainland China has exceeded 100 million，The words and deeds of Chinese tourists abroad represent the country’s image，Reflects the level of Chinese civilization and the quality of the people。He emphasized that great attention must be paid to this。The National Tourism Administration will continue to perform its duties，Work with relevant departments to strengthen publicity and guidance on civilized tourism,At the same time, strengthen the key supervision and management of uncivilized behavior incidents of tourism teams in accordance with laws and regulations，To improve the civilized quality of citizens、Take a series of effective measures to create a good trend of civilized tourism。

Civilized Tourism，It is imperative to govern the brigade according to law，But how to be a tourist、Tour guide、Draw clear boundaries of responsibilities and powers between travel agencies and relevant government departments，Effectively control uncivilized behaviors such as "travel noise and anger" during tourism，Improving the quality of tourists still needs further discussion。

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