current，The global tourism industry is moving from comprehensive recovery to sustained prosperity，Cross-border tourism is booming，Tourism companies actively go overseas，Seize the global market，In the process，Also faced with“High-quality development”and“Sustainable Development”'s double challenge，The leading OTA company is in the process，Through its own operations and ESG governance practices，Actively set an example for the industry。August 29，Ctrip released the latest annual "Ctrip Group 2023 Environment"、Social and Governance Report” (hereinafter referred to as “ESG Report”），This is the fifth consecutive year that Ctrip has released an ESG report。

“Since 2023，We usher in new opportunities for global tourism development。Global economic recovery，Countless travelers walked out of their homes，The tourism industry is booming，In this environment，Ctrip Group’s ESG strategy prioritizes the environment、Community、Interests of families and stakeholders，Taking sustainable development as the purpose，Aiming to achieve carbon neutrality in 2050，Based on providing a friendlier and more assured user experience，Helping hundreds of millions of travelers enjoy a more perfect trip，Towards a more perfect world。” Sun Jie, CEO of Ctrip Group, said in the report。

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A big breakthrough from last year’s report，The number of global low-carbon travels has increased significantly，Report Display，Ctrip will drive a total of 72 million low-carbon trips in 2023，Data increased by 350% year-on-year。At the same time，Ctrip has fully launched low-carbon hotels、Low carbon flights、Low carbon vehicles、Low-carbon business travel and other products，Carbon emission data has covered 2,600 low-carbon hotels、92% global flights、98% of global business travel transportation products and 56% of low-carbon car usage scenarios。2023，Trip.com also partners with climate technology company Chooose on carbon offset products，Has led tens of thousands of passengers to achieve zero-carbon travel。

“Our family is happy to get a new energy 188bet online sports betting vehicle in 2024，Can’t wait to start a self-driving tour lasting more than 100 days，Traveling with children to 44 cities across the country，Travel 15,000 kilometers。”Wang Xudong is a post-90s generation from Shanghai，He told reporters，The original intention of choosing low-carbon travel is first and foremost economics，Second is environmental protection。“I calculated carefully，Take 15,000 kilometers as an example，The fuel fee + maintenance cost of an oil truck is about 16,000 yuan，The actual electricity expenditure this time is 3,600 yuan，Saved 12,400 yuan。Let’s take the money we saved，Book hotel on Ctrip、B&B，Book an outdoor camp for your baby、Aquarium、Tickets to amusement parks, etc.，Have gained a lot of travel experience，Believe in this journey，It will be a very meaningful first lesson in life for your baby。”

Ctrip user Wang Xudong brings his baby“Low Carbon”Travel，Traveled to 44 cities across the country，Travel to the 23rd stop, Wuyi Mountain

2023，Ctrip Group launches“Low Carbon Hotel Standard”，By measurable、Verifiable、Standards that can be improved，Promote hotel partners to jointly practice low-carbon development。During the reporting period，Low carbon hotel standards have covered 2,600 hotels in 140 hotel groups，Among them AccorHotels、Hilton Hotel Group、Hotels owned by 20 hotel groups including InterContinental Hotels Group have been selected for this standard，And drove 5.7 million tourists to stay in low-carbon hotels，Cumulative reduction of 23,000 tons of carbon emissions。

“We believe that Ctrip is the first to make such a move，It has a leading role in the entire industry；For hotels，Practicing environmental protection and low carbon can not only make the power of the brand deeply rooted in people's hearts，What’s more important is that it can attract customers who advocate environmental protection concepts to stay here，Platform bridging，A two-way journey between brands and customers。”Said by Jin Kaiyan, General Manager of Ascott China Beijing and Zhangjiakou。

Jin Kaiyan told reporters，As a low-carbon hotel，Ascott China is actively implementing a series of environmental protection measures to reduce emissions and consumption。If recycling old clothes of permanent guests up to 500 kg，Calculated carbon emission reduction of 3000 kg。From 2024，They promote the installation of direct drinking water dispensers in hotel rooms，Reduce the use and waste of bottled water。

In more than a year of practicing low-carbon hotel standards，Some low-carbon hotels also install fresh air systems instead of 188bet sports betting app download traditional air conditioners，Power consumption reduced by about 80%。Frontline operators are interested in“Customers’ environmental awareness is gradually developing”Very strong feeling，Said by Wang Xiaoyu, front office manager of Qiuguo Hotel Beijing Sanlitun Gongti Store，Customers are becoming more and more accustomed to bringing their own toiletries，Disposable consumer goods are on a downward trend。“For example, we count toothbrushes every month，Two thousand to three thousand tubes are consumed in a month during the peak tourist season，This July dropped to more than 500，Down by 75%；Customers’ travel methods are also low-carbon，Mostly riding or walking，Slow down and look at the city scenery。 

China Travel is hot，Canadian Stephen Joan traveled from Shanghai to Qinling Mountains to escape the summer heat，Stay in a local low-carbon holiday farm，He said“Love the great rivers and mountains of China，Love the green water and green mountains here even more”

Two years of mixed office savings“100 years”Commute time，“Hello staff，Good family，Good company，Society is the best”

Ctrip currently provides employees with maternity subsidies、More than 10 benefits including mixed office and assisted reproduction。Launched in 2023“Gift from Cheng’s second generation, Chief Cheng”Policy，Has benefited more than 500 employees and families around the world，550 Cheng Second Generation“Xiti”27.5 million yuan in cash maternity subsidy，At the same time, Ctrip also plans to invest 1 billion yuan in maternity subsidies，Encourage employees to have children，Aiming to build a good fertility atmosphere，Drive a larger scale of social resources to invest in this field。

What’s more worth mentioning，As the first large enterprise in China to implement a hybrid office system，Ctrip has promoted hybrid office for more than 2 years，70% of employees worldwide applied，Saved about 900,000 hours of commuting time，This is equivalent to 100 years！2024，Ctrip customer service team upgraded the hybrid office system，Introduced customer service policy for returning home early during the Spring Festival，Extend the Spring Festival hybrid office hours to one and a half months。

As Ctrip customer service，Ren Yunzhi, who works in Shanghai, has already planned the time and itinerary for returning home during the Spring Festival，“There is nothing happier than family being together。I can spend one and a half months with my parents this year，I want to buy New Year’s goods with them、Visiting relatives 188bet online sports betting and friends，I miss my mother’s braised pork ribs，I can eat it every day。”Mention these，Ren Yunzhi’s face is filled with happiness。

Ctrip customer service Ren Yunzhi (first from right)，Hybrid office allows her to stay at home for a full month and a half during the Spring Festival

In addition to spending time with family，Hybrid office has saved employees a total of 900,000 hours of commuting time，The achievements of many employees“Life events”。Someone got married and had children、Someone is studying for further study，Some people also exercise，“Reborn”。Guo Yumin is a post-95s employee of Ctrip，The working city is in Fuzhou。His previous weight was 210 pounds，He used his morning and evening commute to lose weight，Running for 1 hour in the morning，Play badminton for 1 hour in the evening，Currently he has lost 70 pounds，Currently he has lost 70 pounds。

Ctrip employees use hybrid office to save commuting time，Successfully lost 70 pounds

Report Display，The proportion of female employees in Ctrip Group is 57.5%，Much higher than the latest Bloomberg Gender Equality Index (GEI) average (43%)；The proportion of female managers in Ctrip Group is 43.5%，Higher than the world’s first-tier Internet companies。Good working atmosphere and welfare guarantee，Drive the proportion of female employees returning to work after giving birth to nearly 100% in 2023。

“We strive to create diversity、An equal and inclusive work environment，Not only solves employees’ worries，It also stimulates the creativity and initiative of employees，Contribute positive force to society，Truly family friendly。”Ctrip Group CEO Sun Jie said。

Promote tens of millions of jobs and rural revitalization，For the first time, the report stated that Ctrip drove the income growth of agricultural products to exceed 30.19 million yuan

Away from home，Safety first。July 2023，To improve global safety and security for tourists，Ctrip upgraded“Global Travel SOS Platform”，Currently covering more than 4 passengers.400 million，Received more than 100 destinations from around the world、More than 20,000 requests for help，Rescue success rate reaches 98%。

In terms of community friendliness，Ctrip helps social development through tourism，A total of 100,000 direct jobs and 10 million indirect jobs have been created so far；In the global cross-border travel market，Working with 230 global destinations，By issuing consumption coupons，Driving a total of 2.7 billion yuan in destination GMV growth。At the same time，Actively promote cross-border tourism，Let Chinese tourists fall in love with the world 188bet sports betting app download again，Let global travelers experience the ultra-city of China。

“This year’s outbound travel orders from Ctrip can be said to be weak，Received 100 customized groups during the summer，Most of them go to Europe，Doubled compared with the same period last year，In the first half of this year, we completed the entire workload of last year”。

Li Ping is a travel customizer specializing in European routes，She graduated from the 211 University with a major in foreign languages，Entered in the tourism industry for nearly 20 years，The popularity of cross-border tourism this year still caught her by surprise。

“The team is still recruiting people，But travel customizer is still a profession with certain thresholds，You must have a good understanding of overseas tourism business，Have rich knowledge reserves。Especially in the past two years, people have switched from sightseeing tours to in-depth tours，Take Switzerland as an example，Excluding the mountains, the playable area is larger than that of Beijing，But we need to customize a 15-day in-depth tour route for customers，Customizers need to understand the geography of this country、History、You must be very proficient in humanities。”

Introduction to Li Ping，The intensity of this job is also relatively high，Often need to go abroad for business trips“Stepping on the line”，Daily service hours，Time difference with foreign tourists，Need to be online at all times。And decades of hard work have also brought rewards to Li Ping，Her monthly income can be as high as 40,000-50,000 yuan during the peak tourist season，The off-season is also 10,000-20,000 yuan。“Thank you very much for the platform，Bring us a steady stream of customers and income”，She told reporters。

This is the third year that Ctrip Group has launched the rural tourism revitalization strategy，As of June 30，31 fake farms have been launched in 13 provinces, autonomous regions and municipalities across the country，The cumulative increase in local per capita annual income exceeds 40,000 yuan，Create 20,000 rural indirect jobs。

In this ESG report，Also disclosed for the first time the form of physical display at Ctrip’s fake farm and online sales at Ctrip member shopping malls，Driving income from agricultural products to increase by about 30.19 million yuan，Nearly 30 times higher than the same period in 2022。

The picture shows the fake farm in Fujian Yongtai Chixi store，Young tourists experience the local mountain grape vine intangible cultural heritage making skills，Zhang Qingming (third from right)

Grapevine weaving experience is an intangible cultural heritage technique that 188bet app download has been passed down for thousands of years in Yongtai, Fujian。Zhang Qingming, who is in his 50s this year, is the inheritor of the local grapevine weaving technique，He constantly introduces new things，Make grapevines into bags that suit young people’s aesthetics、Jewelry and household items, etc.。Currently the company has 120 weaving craftsmen，Most of them are local left-behind women、Elderly and disabled people，The average monthly income reaches 4,500 yuan。

“This traditional weaving，Time-consuming and laborious，The price is also relatively high。We are struggling to find suitable customer groups and promotion channels，Until we cooperate with Cidi Farm，Weaving grapevines into an intangible cultural heritage experience project，Attracted tourists from all over the world to place orders，This makes us very happy。Because you must experience the hardship behind weaving、The preciousness of materials，will generate purchasing power。”Zhang Qingming said。

“Travel，is the universal language of cultural exchange in the world，It is also a high-value industry that significantly drives consumption and employment，It also promotes mutual understanding among people、Channel for international peace and prosperity。The world is facing challenges from the environment、Society、Pressures and requirements of governance，Ctrip is lucky，Be able to communicate with customers all the way、Partners together，Come together in this era，Together we meet the challenges。With the power of sustainable development，Promoting the global travel industry towards a healthier future，It is our unshirkable responsibility。” Ctrip CEO Sun Jiesheng。