Spring Festival peak season，Passenger flow，Well-known resorts can make a lot of money，You may also encounter a "horrifying accident"，Its professionalism and reliability，In every word and deed during incident handling，Almost all exposed。

Last two days，Club Med Yabuli Resort exposed a suspected food poisoning incident involving hundreds of people，Zhihui contacted each other from Shanghai、Shenzhen、5 guests (tourists) in Suzhou, Harbin and other places，Combined with the information of its rights protection group composed of more than 140 tenants，Try your best to restore the shocking process from the first signs of the accident to the concentrated outbreak。

Of these tenants，Check into Yabuli Club Med as early as February 3rd，Diarrhea occurred on the 6th，Those who started having fever earlier will have a fever on the night of the 5th，This can be roughly regarded as the onset period of the disease。

There are still tenants checking in on February 10th。Zhihui contacted the tenant who checked in on the same day to disclose，No notice was found that the tenants were sick or otherwise after moving in，The hotel is operating as usual。188bet sports betting app download

Among the tenants contacted by Zhihui，They are all families or family members traveling in groups，A group of 4 people were all "recruited"，Only 4 people in the 10-person group were not spared，Child、Parents、No grandparent is lucky。

Thus,Combined the information provided by multiple tenants and many information from the rights protection group，It can be roughly estimated that the number of tenants currently suffering from similar and different symptoms such as vomiting, diarrhea, fever, etc. is over a hundred。Some tenants even think there may be around 200 people。

Sickness information collected from some tenants within the rights protection group

Many of the tenants reported to Zhihui，The evening of February 9th、188bet Online Sports Betting and Casino The morning of February 10th (many tenants checked out and went back to work，Revelation of illness) is a period of concentrated outbreak，And last until the evening of the 10th。

A tenant from Harbin revealed，When checking in on the 7th，After the child ate the buffet provided by the resort，That’s a little uncomfortable，She also had diarrhea and other problems on the 8th。Night of 9th，Many tenants, including her, discovered that they were not the only ones with disease problems in their families，More tenants have similar situations，This is when I realized the seriousness of the situation，A guest asked the front desk of the resort hotel，The front desk staff has a perfunctory attitude，Said it was a cold (flu)，There are already four or five family tenants in similar situations。

But the tenant didn’t believe the cold story，Start room-by-room inquiry，Statistics on patient status，The situation is found to be more serious，Some tenants set up a rights protection group，Communicate and collect statistics on patients，There were more than 40 families in the group on the evening of the 9th，More than 50 people are sick。

Night of 9th，A tenant negotiated with the hotel，Multiple requests made，A verbal agreement was reached under the supervision of Yabuli Management Committee staff，Including posting notices in restaurants，Inform tenants of current patient status，Let them choose whether to continue eating in the restaurant, etc.。

But the next day (10th) the restaurant did not fully fulfill the contract at first，The notice posted later read: “Some guests have recently become unwell due to viral infection，Please do a good job of personal hygiene..."，And added hand sanitizer next to the sign.

The notice posted by the resort at that time

The restaurant is open as normal，No waves。Tenant revealed，Only noticed a small change in the restaurant，The large container of juice has been removed，Replaced with the original packaging of the juice (bottled)。

Some tenants no longer trust the food in the restaurant，Request for another meal。The hotel provided porridge in a separate conference room、Dumplings, pasta, etc.，Tenants in need can dine here。

In addition, many tenants said,The resort did not provide any other specific measures at that time，No words of apology or concern for the tenants。

Some guests suggested that the hotel should adopt isolation measures，But not adopted by the hotel，Sick tenants can move freely，Free dining。

mentioned by a tenant，After the serious situation，The hotel did not proactively call 120 and other medical resources to provide medical assistance。The hotel itself has only one infirmary，There are only 2 nurses inside，No medical resources such as doctors。10th，The hotel invited the director of the town hospital to come for support，Providing blood pressure to sick tenants、Body temperature and other pressure measurements，And provides treatment for diarrhea、Drugs for vomiting and other gastroenteritis problems。

He also mentioned that considering the seriousness of the situation,110 coming from behind、120 personnel etc. were contacted by the tenants themselves。

A tenant is seriously ill，Request the hotel to provide assistance such as transportation to the hospital，But at first the hotel said，Tenants need to take a taxi to go there。For example, a tenant told Zhihui，3:00 a.m. on the 11th，Due to serious illness，Request the hotel to send a car to the hospital，The hotel expressed its incompetence，No vehicle，The tenant had to call an ambulance to go to the hospital。

A tenant from the rights protection group revealed，I had diarrhea 6 times in a row after 10pm、vomited 3 times，Ran to the infirmary twice。No improvement after being accused，I can only call a car to go to the hospital for infusion。

However, some tenants also told Zhihui，The situation began to improve somewhat on the morning of the 11th，Some of them are from Yabuli Management Committee，It is still a vehicle arranged by the resort hotel，You can take the bus to the hospital。

A tenant representative mentioned，The nearest hospital to Yabuli Club Med is 20 kilometers away，At least 2 and a half hours round trip，Tenants with mild symptoms or who are too weak to walk，Choose not to go to the hospital，Resulting in fewer tenants going to the hospital overall，Because the cost is high。The tenants who go there basically go by themselves。

It also revealed，Afternoon on the 10th，Staff from the Harbin Center for Disease Control and Prevention came to Yabuli Club Med，Sampling hotel food and 188bet online sports betting sick guests，To investigate the cause。

As of around 15:00 on the 11th，Some guests who are still in the hotel reported to Zhihui，If you still feel uncomfortable，You can only go to the hotel’s infirmary by yourself，Or remind a few more times，Only a doctor came to the room to provide services。

Disclosed by the above tenant representative，At the morning of the 10th，Because the number of patients continues to increase，The hotel was once short of medical treatment and medicine。That night，Three tenant representatives communicated and negotiated with the village chief of Club Med Yabuli Resort，Put forward three demands，Including immediately solving the problem of lack of medical treatment and lack of medicine、Refund of all stay fees for hotel guests including departing guests、Retroactive claims, etc. will be made after the investigation results are released。

its disclosure，11th，Yabuli Club Med has 2 more doctors and 1 nurse，One of the doctors may be from the town hospital，Another one is from Harbin。

Latest information display，The village chief of Club Med Yabuli Resort replied to the tenant representative，Current response from Shanghai (Headquarters)，Refund based on the number of sick days，If there are any medical expenses, they will be written off and refunded according to the documents。

The village chief of Club Med Yabuli Resort responded to the guest representative

The tenant who is still living here revealed it around 15:00 on the 11th，from Yunnan、Guangdong、Tourists from Shanghai can no longer check in to Yabuli Club Med，The government should have issued relevant instructions。To this point，Yabuli Club Med has some signs or behaviors of “suspension”。

Afternoon on the 11th，Media reports，The sick tourists were infected with norovirus，A total of 8 tourists received medical treatment。

The information of the rights protection group is also displayed，Yabuli Club Med’s statement to tenants，Some tourists have been confirmed to be infected with norovirus，Government unit has notified，In order to avoid more cross-infection，Kitchens and dining rooms must be closed，Carry out large-area cleaning and disinfection, etc.。

This kind of characterization，Put an end to the "food poisoning" issue for the 188bet app download time being，Or just a comma。

As of 15:00 on the 11th，The above-mentioned tenant representative expressed to Zhihui，About Norovirus，The hotel did not officially inform guests，The test report has not been given yet，They are still passively waiting，The resort village chief has never contacted them directly，They will also communicate with the hotel next。

The tenants’ emotions have not been calmed down,In the rights protection group，Many tenants do not agree with the above results，And posted the hospital’s examination list，There is no lack of diagnosis of acute gastroenteritis。

Some tenants posted hospital examination sheets

Food poisoning? This is still the reason why many tenants insist.

Out of 5 tenants contacted by Zhihui，The four of them and their families ate at the buffet，Another person had hot pot with his family once，We also eat buffets most of the time。Three meals a day for all Club Med guests、Drinks and refreshments are only available in the hotel，The factors of external catering contamination can be eliminated。

And if it is really food poisoning，Compliance of procurement channels behind food、Food cooking quality control is a long chain，There may be errors。

A tenant with a rights protection group said,A perfect Spring Festival parent-child trip turned into a "clench your ass and go home" trip，It won’t end so easily。

About claims against Club Med Yabuli Resort，Already discussed in the rights protection group。