August 23，Tuniu Travel Network (NASDAQ: TOUR) announced its unaudited second quarter performance report as of June 30, 2021。 

Financial report data display，Tuniu’s revenue continued to recover and achieve positive growth in the second quarter of this year，Income exceeds expectations，Net income increased by 373% year-on-year，108% month-on-month increase。where，Income from packaged travel products increased by 907% year-on-year，179% month-on-month increase。Gross profit increased by 792% year-on-year，141% month-on-month increase。

At the same time，Operating cash flow in the second quarter of this year turned positive again after the third quarter of 2020，Focusing on core business、Continuously improve destination services、Remarkable results in promoting high-quality development。Loss in the second quarter of 2021 compared with the same period in 2020 and 2019、Significantly narrower than the first quarter of 2021，A decrease of more than 90% compared with the same period in 2020。 

“We experienced a strong recovery in our business this quarter，Not only achieved positive 188bet online sports betting revenue growth for the first time since the epidemic，At the same time, operating cash flow also turned positive again。Always，We adhere to the core value of ‘Customer First’，Customer demand-oriented，Continuously improve our products and services，In order to seize opportunities in the ever-changing external environment、Achieve development。Facing temporary challenges，We also put customer protection first，Win the long-term support and trust of customers with high-quality experience。” Mr. Yu Dunde, CEO of Tuniu Travel Network said。 

188bet app download

Based on marketing activities such as “Product Day” and “Member Day” and summer travel benefits，Tuniu’s demand for customized tours continues to rise in the second quarter，GMV increased by 200% month-on-month。Especially at the beginning of this summer，Enterprise customized tour performance is outstanding。At the same time，Customized tour around red tourism、The demand for premium tours has increased significantly，Increased 116% quarter-on-quarter in the second quarter。 

From April to June，Domestic group tour recovery accelerates。With the May Day holiday and early release of summer demand，Domestic long-term travel demand grew rapidly in the second quarter，Hainan、Northwest、Xinjiang、Yunnan and other destinations attract much attention。Shanghai、Beijing、Nanjing、Guangzhou、Sanya、Chengdu、Hangzhou、Wuhan、Chongqing、188bet Online Sports Betting and Casino Xi’an ranks on the TOP list of “Most Popular Destination Cities for Users”。At the same time，Users also have higher requirements for travel quality，Premium small group、One single group、The proportion of customized group bookings has increased significantly，Higher customer satisfaction。 

Compared to the first quarter，Tuniu’s “Member Day” data in the second quarter has always maintained rapid growth。April 16, 2021，Tuniu Membership Day restarts “one year anniversary”，Total sales in a single day reached 20 million，Breaking through the 2020 “9·16” membership day sales peak，An increase of nearly 50% compared with "3·16"；June 16，The total sales in a single day on "Member Day" reached 22 million，Among them, vacation product GMV increased by 20% from "4·16"；July 16th is the first membership day of Tuniu summer vacation，The total sales in a single day exceeded 40 million，Vacation GMV doubled month-on-month。 Relying on the supply chain、Resource、Advantages such as channels，By dynamic packaging，Tuniu provides users with diverse products and professional services。Live via "Member Day"，With innovative products and quality services，Strengthen brand effect。Enhance user connectivity while driving product sales。 

The rising “Member Day” data comes from Tuniu’s insistence on high-quality development。Reflected in the product launch threshold，2021，188bet sports betting app download Tuniu raises product launch satisfaction standard to 90%，Products whose reviews by offline users are lower than 90% satisfaction，Tightly grasp the lifeline of tourism product quality；On the excavation of destination，It is the in-depth innovative research and development of products based on user needs，Matching customized tours around innovative products、Small package group、Private group and other different ways to play，Creating a “Super Weekend” around users’ flexible travel needs、City in-depth tour and other series of products。Also，A "stepping stone" tourism product that takes niche products as the "commanding heights" and penetrates into the industrial chain，Has taken the lead in Sanya、Suzhou and Hangzhou、Complete the research and development and launch of new products in Chengdu and other destinations。

Professional persistence: focus on destinations, take "0 negative reviews" directly as the service goal, and continue to upgrade customer full-cycle service guarantee 

Under the guidance of the core value of "Customer First"，Tuniu is committed to strengthening the high-quality supply of products and services throughout the customer service cycle。As of the end of the second quarter，Tuniu’s domestic direct direct network has basically covered the whole country，Average service satisfaction is as high as 97.98%。Second Quarter，The GMV of products using direct sales has increased significantly 188bet sports betting app download compared with the first quarter。What’s more worth mentioning，First half of this year，Tuniu’s 6 direct agencies have achieved and maintained the ultra-high service level of “0 negative reviews”。 

In the context of new demands for services brought about by consumption upgrades，Tuniu continues to make efforts in travel protection services。May Day holiday this year，Tuniu Travel Service Guarantee Center launches special holiday services as soon as possible，Products from Tuniu、Go with me、Customer service and other business leaders form a special holiday service team，Coordination resources before traveling、Develop an emergency plan，Quickly respond to user needs while traveling、Solve problems promptly and efficiently，Continuous follow-up user experience feedback after the trip，Efforts to protect users during their travels from the entire process。 

After entering the summer vacation，The tourism industry is affected by many force majeure factors。To fully protect the rights and interests of consumers，Tuniu starts from July 20th，Assist users affected by the rain in Zhengzhou to unsubscribe without loss；From July 21st，For bookings including July 21st、Users of ticket products departing from Nanjing Lukou Airport on the 22nd are provided with non-destructive refunds；From July 22nd，The first to link multiple business sectors to launch lossless unsubscription protection for users in medium- and high-risk areas。

Since 2020，Large-scale cancellations and changes affected by force majeure factors are more common，Tuniu provides users with comprehensive refund and change protection in a timely manner，Beared direct losses of more than 100 million yuan for customers，Beared indirect losses exceeding 80 million yuan，Responsible for the refund of customer advance payments of more than 100 million yuan without refund from the supplier。Winning the trust and recognition of users with high-quality guarantee services，Boosted users’ consumer confidence and demand during the recovery period of the tourism market。 

Content innovation: Destination recommendations are innovative, live broadcast has become a normal display method 

Since 2020，Tuniu has posted on WeChat、Douyin and other platforms carry out diversified and personalized product live broadcasts and theme live broadcasts，Linked tourism destination natural landscape、Cultural endowment、Special products and other resources，Insist on producing high-quality content，Innovative way to promote tourist destinations。 

Tuniu live broadcast room offers reservation guarantees such as "cannot cancel without appointment" and "automatic refund after expiration"，Strive for great discounts for users，Also provides users with “safe ordering、"Travel with confidence" creates a solid barrier。