New users automatically create accounts after logging in
LoginAccording to Voice of China report,Not long ago,Passenger Mr. Zhu is booking a ticket on an airline’s mini program,The page shows that the aircraft type is the new domestic large aircraft C919,After boarding the plane, I found that the actual flight was an old model aircraft,The airline did not inform us in advance。After Mr. Zhu complained,The airline is willing to compensate in the form of points,But Mr. Zhu hopes that the other party will compensate for the 188bet sports betting app download difference。As of now,Both parties have still not reached a consensus。
Mr. Zhu’s ticket purchase order (left) and actual flight information (right) (Source“Voice of China”)
Actually,Like Mr. Zhu, it is not uncommon to encounter airlines temporarily changing the type of aircraft they operate。
The reporter saw it on social platforms,Many passengers have complained that the change in aircraft model has made their flying experience not as good as expected,A large part of it is first class、Business class passengers,Originally expected“Lie flat”Flights are affected due to the airline changing from large aircraft to small aircraft,Some were even demoted directly。
Some insiders in the civil aviation industry explained to reporters,Airlines temporarily change aircraft types mainly for three reasons:
First, the aircraft originally scheduled to fly may have malfunctions or other special circumstances,Unable to fly normally;
Second, the delay of 188bet online sports betting the previous flight caused the flight of this section to be unable to take off in time,The airline temporarily allocates other aircraft types to fly;
Third, the occupancy rate of this flight is insufficient,Airlines are considering ensuring their interests,The flight may be replaced by a smaller aircraft。
The reason why the airline changed the aircraft model seems to be reasonable,But how to solve the actual impact on passengers’ flight experience?Should the airline provide compensation?
Specially invited expert from China Air Transport Association、Lin Zhijie, an insider in the civil aviation industry, said in an interview with the media,Model allocation is a relatively common situation,Judging from the situation of most airlines around the world,Temporarily deployed models generally do not compensate consumers。However, if the temporary change of aircraft model will bring a big difference to the 188bet Online Sports Betting and Casino passenger’s riding experience,Airlines should make reasonable compensation to passengers,Including price difference refund。
The temporary change of aircraft models by airlines not only reduces the consumer experience,OTA is also facing an increase in complaints,Especially during peak season,The number of complaints and orders increased sharply due to model changes。But there are limits to what the OTA platform can do,Can only assist consumers in communicating with airlines。
However, more and more airlines are aware of this problem,And committed to improving passenger travel experience。Starting from January this year,Many airlines have included aircraft model changes in the scope of free refunds。
For example,China Southern Airlines、China Eastern Airlines、Sichuan Airlines、Air China issued an announcement saying,Comprehensive adjustment of ticket refund and change rules——Changing the aircraft model will prevent passengers from traveling、Flight changes lead to changes in itinerary、188bet online sports betting Flight delays and other factors,Included in the scope of free refund and change of tickets。
Except for model changes,There are many unexpected situations that happen before the plane takes off。The most common thing is that flights are affected by weather、Canceled or delayed due to air traffic control and other reasons。Especially with the upcoming rainy season,The possibility of aviation accidents increases。Consumers can also consider purchasing Air Italy extension insurance when booking air tickets,Currently, many OTA platforms have launched similar types of insurance。If you encounter flight delays or cancellations,Access to corresponding claims services。
New users automatically create accounts after logging in
LoginRetrieve password
Register account